KEY INFORMATION
New For 2026
- Here are some new things for 2026:
- D23: The Ultimate Disney Fan Event presented by Visa will take place in Anaheim, California. All the fan favorites will return to this year’s event, and fans will get even more—an expanded and more immersive show floor at the Anaheim Convention Center; more shopping; and bigger presentations and shows at the Honda Center!
- You must be a D23 Gold Member to purchase tickets. Fans can join D23 with a Gold Membership at JoinD23.com.
- D23 Gold Members will also have access to additional benefits, discounts, and offers all week long.
- Guests will be allowed to make reservation selections for up to six (6) total guests (themselves plus five [5] guests) for most shows and presentations at the Anaheim Convention Center only. Guests will also have the opportunity to add, modify, or cancel their reservations before the event.
- Additional separately ticketed D23 events will also be offered to provide more magic to Members. Visit D23.com for the latest information.
Upcoming Key Dates
- 4/6, 10 a.m. PT – Badge transfer opens.
- 6/24, 8:59 p.m. PT – Last day to update your mailing address.
- 7/10, 8:59 p.m. PT – Last day to transfer your additional guest badges to family and friends.
- 7/13 – Anaheim Convention Center badges mailed to ticket purchasers
- 7/20, 12 p.m. PT – The Reservation Random Selection Process opens! You have four (4) days to choose and rank your preferences.
- 7/24, 12 p.m. PT – The Reservation Random Selection Process closes. Reservations will be awarded starting Friday, August 7.
- 8/5 – Honda Center presentation tickets are delivered digitally.
- 8/12, 7:10 p.m. PT – D23 Night at Angel Stadium
- 8/13, 8 a.m. PT – D23 Day at Disneyland
- 8/14, 9 a.m. PT – D23: The Ultimate Disney Fan Event - Day 1
- 8/15, 9 a.m. PT – D23: The Ultimate Disney Fan Event - Day 2
- 8/16, 9 a.m. PT – D23: The Ultimate Disney Fan Event - Day 3
TICKETS AND ADMISSION
General Information
D23 Gold Charter Members will have a special opportunity to purchase tickets during an exclusive pre-sale starting on March 31, 2026 at 10 a.m. PT.
Tickets for D23 Gold Members on an Essential, Choice, or Complete Plan will go on sale beginning April 2, 2026, at 10 a.m. PT, while supplies last. D23 Gold Members on a Complimentary Plan through Disney+ Perks can join the queue to purchase tickets starting April 2, 2026 at 12 p.m. PT, while supplies last.
You must be a D23 Gold Member to purchase tickets. Join or upgrade to a Gold Membership to enjoy additional benefits, discounts, and offers all week long!
Your event badge will provide you access to all the magic of D23: The Ultimate Disney Fan Event presented by Visa, allowing you access into the Anaheim Convention Center; the ability to enter the random selection process for your chance to secure reservations for select panels and experiences; participate in opportunities presented by Disney and Friends of Disney; receive photos taken at select experiences; redeem your D23 Event 2026 Gold Member gift (D23 Gold Members only); and more!
For Guests also attending the shows at the Honda Center, your digital ticket will provide you with access to the venue and information on your section, row, and reserved seat. Digital and print-at-home tickets for the Honda Center will be delivered to your tickets account starting on August 5.More information to come.
No refunds are permitted for D23 Event 2026 tickets. All ticket sales are final. There are strictly no cancellations or refunds regardless of reason (including, without limitation, due to illness, change in travel plans, etc.). D23 is not responsible for lost, stolen, or forgotten badges.
NOTE: Tickets purchased from any other sources may not be valid. D23 is not able to honor, replace, or refund invalid tickets. D23 will provide an official opportunity to transfer tickets to other guests prior to the Event; however, the recipient email must be associated with a valid D23 Member account to claim the transferred ticket.
When the ticket transfer process opens, D23 will be the only ticket service that is able to authenticate that a D23: The Ultimate Disney Fan Event ticket is valid. Other resellers may offer money-back guarantees, but they are unable to guarantee entry to the Event as they are not able to validate that a ticket or seat location is authentic.
We encourage guests to report fraudulent ticket sales to the point of purchase and consumer protection agencies.
Children
All guests under age 18 must be accompanied by a parent or legal guardian to attend this event and will require an event ticket for admission. All children 2 years of age and older must have a ticket for admittance. Children under the age of 2 do not require a ticket.
Ticket Options and Pricing
To allow for fans to have as much flexibility and choice when it comes to accessing the multiple venues throughout the weekend, we are pleased to offer several ticketing options to attend this year’s event. D23 Gold Members may purchase up to six (6) tickets for D23: The Ultimate Disney Fan Event presented by Visa including the following types (each ticket is subject to a $11.25 service fee, and each transaction is subject to a $16 delivery fee):
- D23 Fan Pass (access to Anaheim Convention Center only):
- Day PM Pass - $49/ticket
- Day Pass - $99/ticket
- Day Pass - $297/ticket
- D23 Ultimate Fan Pass 1-Day Ticket includes a reserved seat for shows at the Honda Center and same-day access to all experiences at the Anaheim Convention Center—starting at $99/ticket
- D23 Ultimate Fan Pass 3-Day Ticket includes a 3-day seat for shows at the Honda Center (same seat each night) and 3-day access to all experiences at the Anaheim Convention Center—starting at $297/ticket
- D23 Preferred Ultimate Fan Pass 3-Day Ticket includes a 3-day floor seat for shows at the Honda Center (same seat each night) and 3-day access to all experiences at the Anaheim Convention Center as well as special RSP access to select limited-edition pins—starting at $1,299/ticket
Click here to join D23: The Official Disney Fan Club today!
Ticket Waitlist
Following the close of initial ticket sales, a waitlist will be available to join via a form link on the ticketing page for a limited time. D23 Gold Members will be asked to indicate their preferred ticket types and will need to provide their Gold Membership number to submit the waitlist form. Once the waitlist closes, all requests will be placed in a random order. The time you submit your request does not affect your position.
Those selected to purchase a ticket from the waitlist will be notified by May 15. If you are selected off the waitlist, you will be emailed and called by a member of our team with ticket availability. Joining the waitlist does not guarantee tickets, as availability is extremely limited—but we’ll do our best to help as many D23 Gold Members as possible be part of the experience!
Badge Transfer
IMPORTANT – BADGE TRANSFER BEGINS ON APRIL 6 AND ENDS ON JULY 10 at 8:59 p.m. PT
Manage your badges at https://tickets.d23.com/my-tickets/login using the same D23 Member login used at ticket purchase. You can assign any additional badges purchased to individuals in your party. Badge purchasers are required to enter an email of the individual they are assigning a badge to, and this email will need to be associated with a D23 Member account. Any guest age 18 and older is eligible to sign up for a D23 General Membership. Guests under age 18 do not require a D23 Membership to be assigned a badge.
Then, the person receiving the badge must sign in with their D23 Member account and accept the badge through https://tickets.d23.com/my-tickets/login. If needed, a ticket purchaser has the ability to cancel a badge transfer before the badge has been accepted by the transfer recipient. After a badge has been accepted by a recipient, the recipient has full ownership of the badge and is responsible for any future transfers.
PLEASE NOTE: On July 13, all Anaheim Convention Center badges will be shipped to the original ticket purchaser’s address, even after digitally transferred to another guest. The original ticket purchaser is responsible for physically distributing badges to their party.
PLANNING YOUR DAY
Anaheim Convention Center Show Hours and Entry
Anaheim Convention Center show hours for all full day guests are 9 a.m. – 8 p.m. on Friday, August 14 – Sunday, August 16.
Anaheim Convention Center show hours for afternoon guests are 4 p.m. – 8 p.m. on Friday, August 14 – Sunday, August 16.
For the health and safety of all guests, overnight queuing will not be available for D23: The Ultimate Disney Fan Event. Additional entry instructions, including entry queue start times, will be provided in the weeks leading up to the event. Information about virtual queues for shopping will also be provided at that time.
Starting August 7, reservations will be assigned and any confirmed reservations communicated via email. Please note that it may take a few days to receive your email after this date if you are assigned reservations. Please also note that not all Guests may receive a reservation, but there will be other opportunities should reservations become available as well as standby queues available onsite.
For guests who do not receive reservations for their preferences at the Anaheim Convention Center, standby queues will be available for presentations at Anaheim Convention Center Event Stages, Talent Central, and most Show Floor Experiences. NOTE: Evening shows at the Honda Center are for D23 Ultimate Fan Pass and D23 Ultimate Preferred Fan Pass ticket holders only. There are no reservations or standby queues available for the Honda Center.
Please note:
- A valid, activated D23: The Ultimate Disney Fan Event presented by Visa badge is required to check in for a reservation.
- Children under the age of 18 are unable to make reservations but can accompany an adult as a designated guest.
- All reservations are subject to change or cancellation without notice.
- Guests may only be assigned one (1) reservation during a time slot.
Also, for the safety of all guests, there will be security screening at all event entrances—including bag check and metal detection. Please allow ample time when planning your arrival. View the Event Policies for details about prohibited items for each venue.
Honda Center Show Times and Entry
Disney Entertainment Showcase: Friday, August 14, at 7 p.m.
Disney Experiences Showcase: Saturday, August 15, at 7 p.m.
Disney Legends Ceremony: Sunday, August 16, at 1:30 p.m.
Doors for the Honda Center will open two (2) hours prior to each presentation start time on Friday and Saturday. On Sunday, doors for the Honda Center will open 90 minutes prior to the presentation start time. For the safety of all guests, there will be security screening at all event entrances, including bag search and metal detection. Please allow ample time when planning your arrival. It is recommended that guests depart for the Honda Center at least 90 minutes prior to show time.
PLEASE NOTE: The Honda Center has a strict “No Bag” policy. The maximum-size bag allowed at the Honda Center is 5"" x 9"" x 2"" regardless if it is a clear bag or not. Medical and diaper bags may be a maximum of 12"" x 12"" x 12"". Backpacks, including mini backpacks, are not permittedunder any circumstances. Please review the Event Policies for additional prohibited items at the Honda Center.
Reservations for Anaheim Convention Center Presentations and Experiences
Reservations for Anaheim Convention Center presentations and experiences will be randomly distributed based on preferences and availability through a Reservation Random Selection Process ("Reservation RSP"). The Reservation RSP selection process will open on Monday, July 20, at 12 p.m. PT and close on Friday, July 24, at 12 p.m. PT, during which Guests may choose and rank their preferences. Guests will be allowed to make reservation selections for up to six (6) total guests (themselves plus five [5] guests) for most shows and presentations. Additional information on the Reservation RSP selection process as well as available presentations and experiences will be available closer to the selection process opening date.
Starting August 7, reservations will be assigned and any confirmed reservations communicated via email. Please note it may take a few days to receive your email after this date if you are assigned reservations. Please note that not all Guests may receive a reservation, but there will be other opportunities should reservations become available as well as standby queues available onsite.
For guests who do not receive reservations for their preferences at the Anaheim Convention Center, standby queues will be available for presentations at Anaheim Convention Center Event Stages, Talent Central, and most Show Floor Experiences. NOTE: Evening shows at the Honda Center are for D23 Ultimate Fan Pass and D23 Ultimate Preferred Fan Pass ticket holders only. There are no reservations or standby queues available for the Honda Center.
Please note:
- A valid, activated D23: The Ultimate Disney Fan Event presented by Visa badge is required to check in for a reservation.
- Children under the age of 18 are unable to make reservations but can accompany an adult as a designated guest.
- All reservations are subject to change or cancellation without notice.
- Guests may only be assigned one reservation during a time slot.
LOCATION INFORMATION
Venues, Parking, and Transportation
The Anaheim Convention Center is located at: 800 W. Katella Ave., Anaheim, CA, 92802. Parking will be available on a first-come, first-served basis, subject to parking capacity limits, during the day at the Anaheim Convention Center. Please allow ample time for parking, as some lots may be off-site. Accessible parking at the Anaheim Convention Center is on a first-come, first-served basis at Car Park 1 and Car Park 4. Please note: Overnight parking is prohibited at the Anaheim Convention Center. More information about rideshare drop-off and pick-up locations will be available this summer.
The Honda Center is located at: 2695 E Katella Ave, Anaheim, CA, 92806. Parking will also be available on a first-come, first-served basis, subject to parking capacity limits, in the afternoon before each show at the Honda Center. Parking at the Honda Center will be complimentary. Please allow ample time for parking, as some lots may be off-site. Accessible parking at the Honda Center is on a first-come, first-served basis, with additional information on locations available this summer. More information about rideshare drop-off and pick-up locations will be available this summer.
A complimentary round-trip shuttle service will be available between the Anaheim Convention Center and the Honda Center before and after the shows, offered on a first-come, first-served basis, subject to limited availability.
Additional transportation and parking details will be provided closer to the event.
Hotels
Book your hotel room for D23: The Ultimate Disney Fan Event presented by Visa at a special rate at d23.com/ultimatefanevent.
If you experience any difficulty making your reservation:
- For Disneyland Resort Hotels: Please call 714-520-5005 from Monday to Friday from 8 a.m. to 5 p.m. PT or email DLR.CONVENTION.GROUPS@DISNEY.COM.
- For Good Neighbor Hotels: Please call 888-341-6414 or 801-797-0970 from Monday to Friday from 9 a.m. to 5 p.m. MT or email D23@ORCHID.EVENTS.
ACCESSIBILITY
Accessibility Information
Disney has an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. At D23: The Ultimate Disney Fan Event presented by Visa, we offer a number of tools and resources to our Guests; some of these include sign language interpretation, CART services, assisted listening, and more. Please note that early entry to D23: The Ultimate Disney Fan Event venues is not permitted.
Please visit our accessibility page for all accessibility related information.
GENERAL INFORMATION
Health & Safety
We remain intentional in our commitment to health and safety and will continue to operate with this in mind.
Face coverings are optional for Guests in both indoor and outdoor locations.
While you are here, enjoy access to handwashing facilities and hand sanitizer dispensers, which are available throughout the D23: The Ultimate Disney Fan Event locations.
Please visit https://covid19.ca.gov/ for any current state orders and updated information about COVID-19, including California’s recommendations on vaccinations, wearing masks, and when to self-quarantine or isolate. Guests agree to abide by any and all applicable health-and-safety requirements.
Food & Beverage
At the Anaheim Convention Center, attendees may bring in individual food and beverage portions for their personal consumption. Attendees with special dietary needs, including food allergies, may bring in food and beverages for their consumption. Baby food and formula is also permitted. Guests may bring empty, non-glass beverage containers to fill at Anaheim Convention Center water fountains. Also, there will be a variety of food and beverage options available on site.
At the Honda Center, no outside food or drink is permitted. Note that bringing in beverage containers (even empty) is not allowed at the Honda Center. Drinking fountains are located throughout Honda Center. Guests who require a cup of water for medical purposes can obtain a courtesy cup from First Aid across from Section 216.
D23 GOLD MEMBER BENEFITS
D23 Gold Member Benefits
D23 Gold Members will receive special benefits throughout the weekend, including exclusive discounts and offers at Downtown Disney, a commemorative event gift, and more. D23 Gold Members must show their valid D23 Gold Member card, either physically or digitally in the Disney D23 App. Stay tuned for announcements about these magical opportunities!
Not a D23 Gold Member? Visit JoinD23.com for more information.
EVENT POLICIES
General
Please show common courtesy to fellow guests and our cast members by not using profanity or engaging in unsafe, illegal, disruptive, or offensive behavior; jumping lines; or saving places in lines for others. For your safety and the safety of others, please refrain from running.
To ensure a safe and enjoyable experience for all our guests, please respect the following rules:
- All persons, bags, parcels, clothing, and other items may be subject to screening/security checks.
- We reserve the right not to allow any bag, parcel, or other item and to deal with any unattended object, bag, or luggage in whatever way we consider appropriate.
- Firearms, ammunition, knives, and weapons of any kind are prohibited.
- Children should be supervised. Guests under age 18 must be accompanied by a parent or legal guardian. All children 2 years of age and older must have a ticket for admittance.
- Ask permission from another guest prior to filming or photographing them.
- Badges, credentials, and other entitlements are non-exchangeable, non-refundable, revocable, and void if altered. The badge must be used by the same person on all days during its period of validity.
We reserve the right to deny admission, prevent entry or require a person already admitted to leave D23: The Ultimate Disney Fan Event presented by Visa or any party thereof, without refund, liability or compensation, for failure to comply with any of these rules, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion.
These policies are subject to change at any time without notice.
Prohibited Items at the Anaheim Convention Center
The below items are prohibited at the Anaheim Convention Center. Note that the building rules at the Anaheim Convention Center are different than at the Honda Center.
- Chairs, stools, folding chairs or stools, collapsible chairs or stools, or similar items regardless of size. The following items are allowed for accessibility accommodations without any special request or item exception tag (must meet size and speed restrictions noted below): wheelchairs, ECVs, canes, folding cane chairs, walkers, and walkers with seats.
- Pillows and inflatables (including, but not limited to, inflatable loungers, pool inflatables, and inflatable beds).
- Sleeping bags and blankets.
- Firearms, ammunition, knives, and weapons of any kind.
- Objects or toys that appear to be firearms or weapons.
- Self-defense or restraining devices (e.g., pepper spray, mace).
- Marijuana (including marijuana-enriched products) or any illegal substance.
- Fireworks or other similarly explosive and/or flammable objects, smoke machines or fog machines.
- Alcoholic beverages.
- Glass containers (excluding small containers such as baby food jars).
- Horns, whistles, large megaphones, or artificial noise makers.
- Recreational devices such as drones, remote-control toys, skateboards, scooters, inline skates, or shoes with built-in wheels. Bicycles are only permitted outside the Anaheim Convention Center and must be walked within the event perimeter. Bicycles must be parked at designated bicycle racks located in the Arena Plaza.
- Strollers that are greater than 31 inches (79 cm) in width and 52 inches (132 cm) in length.
- Wagons, including stroller wagons.
- Any trailer-like object that is pushed, pulled, or towed by an Electric Conveyance Vehicle, wheelchair, stroller or person.
- Wheeled mobility devices with fewer than three wheels or devices that cannot maintain stability and balance when stopped, unpowered, and/or unoccupied. Training wheels and/or modifications are not permitted. Devices must be manually or electrically powered and operated at a walking pace. Devices should be single rider and not exceed 36 inches (92 cm) in width and 52 inches (132 cm) in length.
- Suitcases, bags, coolers or backpacks, with or without wheels, larger than 24 inches long x 15 inches wide x 18 inches high (61 cm x 38 cm x 46 cm) are not allowed.
- Loose or dry ice is not permitted in any container. Reusable ice packs are recommended.
- Selfie sticks, hand-held extension poles for cameras or mobile devices, flags, and banners are not allowed.
- Tripods or monopod stands that cannot fit inside a standard backpack or that extend over 6 feet (182 cm) are not allowed.
- Pets are not permitted, with the exception of guide, signal, or service animals (as defined by state and local laws).
We reserve the right to prohibit the use or storage of any other item not listed above that we determine may be harmful or disruptive, at our sole and absolute discretion.
Prohibited Items at the Honda Center
The below items are prohibited at the Honda Center. Note that the building rules at the Honda Center are different than at the Anaheim Convention Center.
- Bags larger than 5 inches x 9 inches x 2 inches. The maximum size bag allowed at the Honda Center is 5 inches x 9 inches x 2 inches regardless if it is a clear bag or not. Medical and diaper bags may be a maximum of 12 inches x 12 inches x 12 inches. Backpacks, including mini backpacks, are not permitted under any circumstances.
- Chairs, folding chairs, and booster seats. The following items are allowed for accessibility accommodations without any special request or item exception tag (must meet size and speed restrictions noted below): wheelchairs, ECVs, canes, folding cane chairs, walkers, and walkers with seats.
- Pillows and inflatables (including, but not limited to, balloons, beach balls, inflatable loungers, pool inflatables, and inflatable beds).
- Sleeping bags and blankets.
- Briefcases.
- Camera equipment: selfie sticks, camera mounts, gimbals, stabilizers, tripods, monopods, microphones, and other external equipment.
- Any item of clothing with derogatory or obscene language that could be considered offensive to other guests and/or gang attire of any kind.
- Coolers.
- Confetti.
- Distribution of promotional items, flyers, handbills and/or printed materials is not permitted without written permission from the Honda Center. In addition, vending, peddling, or product sampling is not allowed.
- Drums and other noise-making devices. Cowbells are allowed into the building for hockey games only.
- Glow sticks.
- Hoverboards.
- Illegal drugs of any kind.
- Laptops and/or tablets. The only exception to this policy is for a tablet if it is utilized for Communication Access Realtime Translation (“CART”) Services.
- Laser pointers.
- No outside food or beverages allowed into the venue, including water bottles/containers (filled or empty). Exceptions may be made for medical reasons or baby food.
- Reusable straws made from glass or metal.
- Streamers.
- Strollers and Wagons, including stroller wagons. The only exception to this policy is if the guest has a ticket to a suite. In this case, the guest must take the stroller through one of the Southeast, Northeast, or Southwest private entrances. Upon entry, the stroller must be folded up and carried to the suite.
- Toy weapons including toy guns, swords, or any item that resembles a weapon.
- Wallet chains.
- Weapons of any kind – this includes law enforcement personnel not present in an official capacity. Weapons include, but are not limited to: firearms, ammunition, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc.
- Objects or toys that appear to be firearms or weapons.
- Self-defense or restraining devices (e.g., pepper spray, mace).
- Marijuana (including marijuana-enriched products) or any illegal substance.
- Fireworks or other similarly explosive and/or flammable objects, smoke machines, or fog machines.
- Alcoholic beverages.
- Glass containers (excluding small containers such as baby food jars).
- Horns, whistles, large megaphones, or artificial noise makers.
- Recreational devices such as drones, remote-control toys, skateboards, scooters, inline skates, or shoes with built-in wheels.
- Any trailer-like object that is pushed, pulled, or towed by an Electric Conveyance Vehicle, wheelchair, stroller, or person.
- Wheeled mobility devices with fewer than three wheels or devices that cannot maintain stability and balance when stopped, unpowered, and/or unoccupied. Training wheels and/or modifications are not permitted. Devices must be manually or electrically powered and operated at a walking pace. Devices should be single rider and not exceed 36 inches (92 cm) in width and 52 inches (132 cm) in length.
- Pets are not permitted, with the exception of guide, signal, or service animals (as defined by state and local laws).
- Wrapped gifts.
We reserve the right to prohibit the use or storage of any other item not listed above that we determine may be harmful or disruptive, at our sole and absolute discretion.
Prohibited Activities at the Anaheim Convention Center
- The sale of goods or services, or the display of goods or services, unless prior written approval has been obtained. The distribution of printed or recorded materials of any kind unless prior written approval has been obtained. Impeding operations while posing as or portraying any character in costume. Engaging in any unsafe act or other act that may impede the operation of the event or any part thereof. Unauthorized access or entry into backstage areas or areas designated only for staff.
- Unauthorized events, speeches, or use of any flag, banner, sign, or other material for commercial purposes, or as part of a demonstration.
- Photography, videotaping, or recording of any kind or otherwise engaging in any activity for unapproved commercial purposes.
- Unauthorized solicitations of any kind, whether commercial, religious, educational, or otherwise, or conducting any unauthorized commercial activities, including solicitations of money or other contributions or donations.
- Obstructing sidewalks, entrances, driveways, patios, vestibules, stairways, corridors, halls, or landings. We reserve the right to prohibit any other activity that we determine may be harmful or disruptive, at our sole and absolute discretion.
We reserve the right to prohibit any other activity that we determine may be harmful or disruptive, at our sole and absolute discretion.
Prohibited Activities at the Honda Center
- The sale of goods or services, or the display of goods or services, unless prior written approval has been obtained. The distribution of printed or recorded materials of any kind unless prior written approval has been obtained. Impeding operations while posing as or portraying any character in costume. Engaging in any unsafe act or other act that may impede the operation of the event or any part thereof. Unauthorized access or entry into backstage areas or areas designated only for staff.
- Unauthorized events, speeches, or use of any flag, banner, sign, or other material for commercial purposes, or as part of a demonstration.
- Photography, videotaping, or recording of any kind or otherwise engaging in any activity for unapproved commercial purposes.
- Unauthorized solicitations of any kind, whether commercial, religious, educational, or otherwise, or conducting any unauthorized commercial activities, including solicitations of money or other contributions or donations.
- Obstructing sidewalks, entrances, driveways, patios, vestibules, stairways, corridors, halls, or landings. We reserve the right to prohibit any other activity that we determine may be harmful or disruptive, at our sole and absolute discretion.
In order to ensure a safe and celebratory environment, we ask that fans refrain from the following behavior at all events:
- Profanity or other offensive language, whether spoken or appearing on apparel
- Smoking
- Intoxication or excessive alcohol consumption
- Bringing prohibited items into the venue
- Throwing of items or liquids
- Fighting or other threatening behavior
- Failure to retain ticket and/or present it to event staff if requested to do so
- Resale of tickets at the venue
- Violation of state or local laws
Fans are required to adhere to our code of conduct supporting an environment free from hate speech, as well as physical violence or intimidation against other fans, employees, or performers. We define hate speech as a direct attack against another person based on protected characteristics, such as but not limited to, race, ethnicity, national origin, disability, religious affiliation, sexual orientation, sex, gender identity, age, medical condition. Types of hate speech include, but are not limited to, violent or dehumanizing speech, harmful stereotypes, statements of inferiority, and calls for exclusion or segregation.
Failure to comply may subject you to ejection or arrest.
Fans are encouraged to report inappropriate behavior to team/venue personnel. We welcome your help in our efforts to provide an enjoyable experience for all guests.
Smoking
The Anaheim Convention Center and the Honda Center are non-smoking / non-vaping facilities. At the Anaheim Convention Center, smoking and e-cigarettes are allowed only in designated areas in the Palm Courts or Arena Plaza.
At the Honda Center, all guests are prohibited from smoking (including electronic cigarettes, vaporizers, marijuana, CBD, or similar products) inside and outside of the arena at any time.
Alcoholic Beverages
Alcoholic beverages are not sold and are not allowed at the Anaheim Convention Center.
Alcohol will be available for purchase at the Honda Center.
Autograph Signing
Artists will only sign D23: The Ultimate Disney Fan Event Autograph Cards or event merchandise purchased at the event. A valid D23: The Ultimate Disney Fan Event receipt may be required as proof of purchase. Please do not bring any personal items to be signed.
Costumes
All event attendees—including adults—may attend the D23: The Ultimate Disney Fan Event presented by Visa dressed as their favorite characters from the worlds of Disney, including Pixar, Marvel, and Star Wars characters.
Attendees in costume must adhere to the following guidelines:
- Costumes should be family friendly and may not be obstructive, offensive, or violent.
- Guests may wear costume masks. However, costume masks must not obstruct vision and must be removable. Costume masks must be removed at security screening and upon request.
- Guests who dress like characters may not pretend or imply that they are an official Disney character. Creating lines or collecting money for pictures and/or signed autographs is not permitted.
- Costumes should not drag on the ground.
- Costumes should not contain sharp objects, pointed objects, or materials that may accidentally strike another guest.
- Costumes should not contain any weapons that resemble, can be used as, or could easily be mistaken for an actual weapon.
- Guests who do not adhere to these guidelines may be refused entry into the event unless his or her costume can be modified to meet the above standards.
- The appropriateness of the guest costume will be determined by Disney in its sole discretion.
Please note that when attending a presentation at the Anaheim Convention Center, costumes must fit within a guest’s seat. At the Honda Center, costumes must fit within a standard arena seat.
Dress Code
In keeping with our family-friendly atmosphere, and for health and safety reasons, D23: The Ultimate Disney Fan Event presented by Visa enforces a dress code.
Proper attire must be worn at all times, including shirts and appropriate footwear.
Clothing and tattoos with rude, vulgar, or offensive language or graphics are not permitted at any time. Admission to D23: The Ultimate Disney Fan Event may be denied if clothing is deemed by D23: The Ultimate Disney Fan Event management to be inappropriate. Comfortable clothing and footwear are recommended.
Permission to Film / Photograph / Record
Disney Worldwide Services, Inc. and its parent, affiliated, and subsidiary companies (collectively, “Disney”), and its vendors, contractors, agents and/or assigns collectively with Disney, “Producer”), and/or its licensees, sponsors, exhibitors (collectively, “Designees”) may be taking photos, filming and/or making other recordings at the Event locations (including but not limited to the Anaheim Convention Center, the Honda Center, and/or Disneyland Resort). By entering these locations, for yourself and on behalf of any children accompanying you, you: (i) irrevocably consent to and authorize Producer and its Designees to photograph you, make audio and/or video recordings of you in whatever medium, and use such photographs and recordings for all purposes (including advertising and promotions) in all media, now known or hereafter devised, worldwide, in perpetuity, and in any language without notice, attribution, permission or payment; and (ii) acknowledge all such photographs and/or recordings will be the sole property of Disney and/or its Designees.
Guest Photography / Filming / Recording
Photography and videography may be prohibited at select venues, screenings, and presentations. For the safety, security, and comfort of our guests, selfie sticks and drones are not allowed at D23: The Ultimate Disney Fan Event presented by Visa. By attending D23: The Ultimate Disney Fan Event, you agree not to take pictures or video or make sound recordings wherever posted or announced as prohibited. Select presentations will be monitored for filming or unauthorized recording. Mobile phones and recording devices are strictly forbidden in these locations. Where designated within D23: The Ultimate Disney Fan Event, the use of any of the following equipment of any kind is strictly prohibited: camera equipment; camera flashes or strobes; video cameras, including cell phone video technology; and audio recording equipment. Any person using or attempting to use any such equipment may, at the sole discretion of D23: The Ultimate Disney Fan Event Management, be subject to removal from the venue and be refused entry to other events sponsored by or affiliated with D23: The Ultimate Disney Fan Event Management or The Walt Disney Company. D23: The Ultimate Disney Fan Event Management reserves the right to confiscate any photographs, audio recordings, and/or video taken in violation of this policy.
Assumption of Risk
By attending D23: The Ultimate Disney Fan Event presented by Visa, you assume, for yourself and any children accompanying you, all risks and danger of personal injury and all other hazards arising from or related or incidental to the D23: The Ultimate Disney Fan Event, whether occurring prior to, during, or after D23: The Ultimate Disney Fan Event, and you release, for yourself and any children accompanying you, Disney and its affiliates from any liability for loss or damage to persons or property, infringement of any right or any other claim or course of action of any kind.
Limitation of Liability
D23: The Ultimate Disney Fan Event Management makes no representations or warranties about the accuracy or suitability of any information in D23: The Ultimate Disney Fan Event materials; does not guarantee, warrant, or endorse the products or services of any firm, organization, or person noted herein or otherwise at D23: The Ultimate Disney Fan Event; and hereby disclaims all liability for any claims, losses, or damages in connection with the use or application of these materials or of any of the products or services at D23: The Ultimate Disney Fan Event. All materials have been compiled or provided by D23: The Ultimate Disney Fan Event Management as a service to those attending D23: The Ultimate Disney Fan Event; are provided on an “as is” basis; and are not intended to constitute the rendering of legal or other professional services or advice of any kind. Users of these materials should not in any manner rely upon or construe the information or resource materials in these materials as legal or other professional advice and should not act or fail to act based upon the information in these materials without seeking the services of a competent legal or other professional.
D23 WORLDWIDE HEREBY DISCLAIMS ALL WARRANTIES REGARDING THE CONTENTS OF THESE MATERIALS AND/OR THE PRODUCTS OR SERVICES AT D23: THE ULTIMATE DISNEY FAN EVENT, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.
SPONSORS AND EXHIBITORS
Participation Opportunities
If you are interested in participating in D23: The Ultimate Disney Fan Event as an event sponsor or existing Disney licensee, please fill out our interest form.
ACCESSIBILITY
Disney has an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. At D23: The Ultimate Disney Fan Event, we offer a number of tools and resources for our Guests with disabilities. Some of these include American Sign Language (ASL) interpretation, Communication Access Realtime Translation(CART) services, assisted listening devices, and more. Please note that early entry to D23: The Ultimate Disney Fan Event venues is not permitted.
At the Anaheim Convention Center, Accessibility Services located in Event Services (at the Hilton Anaheim, California Ballroom A and B) is open Wednesday, August 12, from 9 a.m. to 5 p.m. and Thursday, August 13, from 7 a.m. to 7 p.m. Accessibility Services located in the Anaheim Convention Center Lobby A/B is open Friday, August 14 through Sunday, August 16, from 8 a.m. to 8 p.m.
At the Honda Center, Accessibility Services is available from the time the doors open until 45 minutes after shows end. The Accessibility Services location at Honda Center will be provided closer to the event.
Additional details will be added to this page closer to the Event. If you have questions about Accessibility at the Anaheim Convention Center and Honda Center, please email our Accessibility Services team at DLRAccessibilityServices@disney.com.
Mobility Devices
All queues are wheelchair accessible. Guests are invited to bring and use their own mobility device, such as a wheelchair, ECV, cane, cane chair, walker, or walker with a seat, without any special request or item exception tag (subject to certain size restrictions as noted below in “Prohibited Items”).
There will not be wheelchairs or ECVS for rent on-site at the Anaheim Convention Center or at the Honda Center. You may consider renting a wheelchair or ECV before arriving at the event.
ScooterBug, a private mobility rental company in the local area, is available to provide wheelchair, ECV, and stroller rentals—including length-of-stay rentals—for Guests staying at the hotels of the Disneyland Resort as well as other select Anaheim-area hotels and resorts. Pre-orders and deliveries of mobility rentals through ScooterBug to Disneyland Resort hotels and other select local hotels are available by visiting ScooterBug.com/Anaheim or calling 800-726-8284.
Anaheim Convention Center
We ask that Guests who are willing to transfer to a venue seat do so to accommodate as many individuals as possible. If Guests are unable to transfer to a seat, they may remain in their mobility device. Admission to a session is not guaranteed by requesting accessible seating.
For those Guests who can transfer to a venue seat, there will be designated areas for parking wheelchairs and ECVs as well as strollers during sessions near event stages. Please do not leave any valuables with your wheelchair, ECV, or stroller, as D23: The Ultimate Disney Fan Event is not responsible for any personal items that are lost, stolen, or broken.
ECV charging locations are available in the lobbies of the Anaheim Convention Center.
Honda Center
Guests with disabilities are invited to use any elevator available to other Guests, including elevators reserved for “VIP” Guests or certain ticketholders.
If a Guest purchased a ticket and is planning to transfer to a venue seat, mobility devices may be checked at any Guest Services or Accessibility Services location.
Additionally, Guests who need a manual wheelchair to get to their seat or any other location at Honda Center may visit any Guest Services or Accessibility Services location for assistance. Guests may also notify their ticket taker upon entry and an usher will bring a wheelchair to the Guest to assist the Guest to their assigned seat or any other location at Honda Center.
Please note that there are no restrooms on the 100 level. Guests with limited mobility should use a restroom on the concourse level before going to the 100 level to take their seats.
Segways, go-carts, golf carts, and similar devices are not permitted in the Honda Center. Mobility devices may be stored at a Guest Services desk. For Guests seated on the 400 level who desire to store their foldable and/or small mobility device, storage alcoves are available adjacent to the wheelchair-accessible seating areas on the 400 level on a first-come, first-served basis.
Note that strollers are not allowed at the Honda Center.
Service Animals
Service animals are welcome at D23: The Ultimate Disney Fan Event. Please note that:
- A service animal is a dog or miniature horse that has been individually trained to do work or perform tasks for an individual with a disability.
- Only trained service animals are permitted inside the event at the Anaheim Convention Center, Honda Center, or on transportation vehicles. Emotional support animals, comfort animals, and pets are not allowed inside the event.
- Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. Event staff are not able to take control of service animals.
- Service animals must be housebroken. Service animals are required to behave and not bark, growl, jump up on, or lunge at Guests and staff. Corrective action must be taken if the service animal is not behaving appropriately. Service animals must remain on the floor and not on dining chairs or tables in food and beverage locations.
- Service animals are not allowed in water—including water features and fountains—or closer than 4 feet to the water on pool or wet decks.
Anaheim Convention Center Relief Areas
Service animals may use any planter outside of the Anaheim Convention Center as a relief area. Please clean up after the service animal as needed.
Honda Center Relief Areas
A designated service animal relief area will be available. For security purposes, Guests who have taken their animal to the relief area may only re-enter the building through a designated door. Please clean up after the service animal as needed.
American Sign Language (ASL) Interpretation and Communication Access Realtime Translation (“CART”) Services
Anaheim Convention Center
ASL Interpretation and CART Services are available upon request at event stages at the Anaheim Convention Center. It is recommended that Guests send a request for ASL Interpretation or CART Services to our Accessibility Services team as soon as they know they are interested in attending a presentation. Guests may visit Accessibility Services during the event to submit a request for services up to two (2) hours prior to the presentation or experience on-site at the Anaheim Convention Center. ASL Interpretation can be requested for select locations on the Show Floor, including for presentations at stages on the Show Floor and talent photo opportunities/signings. CART Services may also be requested for selectlocations on the Show Floor, including presentations at stages on the Show Floor. Admission to a presentation is not guaranteed by requesting ASL Interpretation or CART Services.
For more information, please email our Accessibility Services team at DLRAccessibilityServices@disney.com.
Honda Center
CART Services—a verbatim, word-for-word, instant translation of the spoken word into written text—is available in all seating areas. Guests may connect to CART Services using their own mobile device (phone or tablet). Visit Accessibility Services for assistance connecting to CART Services.
In addition, for Guests who prefer to not use their own device, Section 110 and 202 have been designated for CART Services/ASL Interpretation Viewing. Section 110 will feature three (3) monitors low to the ground and is also wheelchair accessible. Section 202 will feature three (3) large monitors mounted slightly to the right of the section. In both sections, one monitor will display an ASL interpreter, and a second monitor will display a camera feed of what’s happening on the stage. The third monitor will display CART live captioning. The designated seats in these sections are reserved for Guests (along with their companions) who require CART Services or ASL Interpretation.
If you are in need of ASL Interpretation and were not able to buy a seat in a designated section, please email DLRAccessibilityServices@disney.com for assistance prior to the event.
Assisted Listening Devices
Anaheim Convention Center
Assisted Listening Devices amplify presentation sound. Assisted Listening Devices can be utilized at all event stages at the Anaheim Convention Center and at select locations on the Show Floor. At each location, the device can be connected to a transmitter for that location. When arriving at a location, look for the sign with instructions to connect your device. You do not need to sit in a specific location at any event stage to use an Assisted Listening Device.
Assisted Listening Devices for use at the Anaheim Convention Center will be available for daily check out at Accessibility Services in Lobby A/B, which is open Friday, August 14 and Saturday, August 15 from 8 a.m. to 8 p.m. and Sunday, August 16, from 8 a.m. to 7 p.m. A refundable credit card deposit is required.
Honda Center
Assisted Listening Devices amplify presentation sound. Assisted Listening Devices can be utilized throughout the Honda Center; no specific seating area is required. Assisted Listening Devices for use at the Honda Center will be available for check out at the Honda Center each day. A valid Driver’s License or identification is required to check out a device.
Assisted Listening Devices area available for check out at Accessibility Services. Devices are available for check out when doors open and must be returned by 45 minutes after the show concludes.
Food and Beverage
No outside food, beverages, or coolers are allowed at D23: The Ultimate Disney Fan Event. However, exceptions will be made for attendees with special dietary needs, including food allergies, and for baby food/formula. There will be a variety of food and beverage options available on-site at the Anaheim Convention Center and the Honda Center.
Anaheim Convention Center
At the Anaheim Convention Center, attendees may bring in individual food and beverage portions for their personal consumption. Attendees with special dietary needs, including food allergies, may bring in food and beverages for their consumption. Baby food and formula are also permitted. Guests may bring empty, non-glass beverage containers to fill at Anaheim Convention Center water fountains. Also, there will be a variety of food and beverage options available on site.
Honda Center
Note that bringing in beverage containers (even empty) is not allowed at the Honda Center. Drinking fountains are located throughout Honda Center. Guests who require a cup of water for medical purposes can obtain a courtesy cup from First Aid located across from Section 216.
Restrooms
Anaheim Convention Center
At the Anaheim Convention Center, most restrooms have multiple stalls with an accessible stall and have a combination of automatic and manual flushing urinals and toilets. In the North Hall, all urinals and toilets are automatically flushing. There are single-stall family restrooms located in Lobby A of the South building, North Plaza Level, North Level 100, and North Level 200 that may be used as a companion restroom. Most restrooms have automatic faucets.
Honda Center
At the Honda Center, all concourse restrooms are multi-stall with an accessible stall and, in some cases, an additional stall with accessible features. The restrooms have automatically flushing urinals and toilets as well as automatic faucets. All restrooms include accessible baby changing tables and an accessible washing station. First Aid, located at Section 216,has a restroom that may be used as a companion restroom.
Please note that there are no restrooms on the 100 level. Guests with limited mobility should use a restroom on the concourse level before going to the 100 level to take their seats.
Nursing Mothers / Lactation Rooms
Anaheim Convention Center
At the Anaheim Convention Center, Lactation Rooms are available in South building Lobby A (Room 109), South building Lobby D (Room 127), and North building Plaza Level. They are open for use without access restriction, and they are lockable from the inside. A changing table with diaper genie, rocking chair, and refrigerator are located in each room. The event does not monitor fridge access and is not responsible for lost or stolen items. Rooms in the South building do not have sinks; sinks are only available in nearby restrooms. The room in the North building also has a private restroom, sink, and water dispenser.
Honda Center
At the Honda Center, rooms for nursing mothers are available upon request for mothers who wish to nurse their child in private. Please visit the Guest Services location and a female employee will escort you to a private nursing pod located on the arena concourse.
Exception Items
Please review “Things to Know” for a list of Prohibited Items for each venue.
Anaheim Convention Center
At the Anaheim Convention Center, the following items are allowed for accessibility accommodations without any special request or item exception tag (must meet size and speed restrictions noted in Prohibited Items): wheelchairs, ECVs, strollers, canes, folding cane chairs, walkers, and walkers with seats.
Honda Center
At the Honda Center, the following items are allowed for accessibility accommodations without any special request or item exception tag (must meet size and speed restrictions in Prohibited Items): wheelchairs, ECVs, canes, folding cane chairs, walkers, and walkers with seats. Medical and diaper bags may be a maximum of 12" x 12" x 12". Guests are allowed to bring in their own binoculars or monocular devices as well as noise-canceling headphones and fidget toys. These devices may be subject to additional levels of scrutiny and inspection.
Transportation & Parking
Please visit our transportation and parking page for all related information.
Other Services
For additional requests or needs, please submit a request online or contact our Guest Services team at DLRAccessibilityServices@disney.com or call us during regular business hours (Monday–Friday, 6 a.m. to 6 p.m. PDT) at (855) 323-5973.
Anaheim Convention Center
There is not a separate line or front of the line pass for Guests with disabilities. If you are in a queue and you feel the need to leave with the intent to return, you could leave a member of your party in the queue, take the break you need, and return to the queue where you can rejoin your party. Another option is to have a member of your party wait in the queue while you sit off to the side or explore other portions of the event and rejoin the members of your party when they are at the front of the queue. If you would like to utilize this option, please speak with a cast member or staff member on-site at the location you are queuing for.
Guests are encouraged to bring a favorite device, sensory toy, or activity they think might be calming or keep a member of your party occupied during any extended waits.
Should a Guest become overstimulated or need some down time, several quieter locations are available throughout the venue where they can “take a break.” If necessary, find a staff member who will assist in directing you to a quiet location nearby. Some quieter locations at the Anaheim Convention Center will be provided closer to the event.
Honda Center
Guests are permitted to bring their own noise-canceling headphones and fidget toys.
KultureCity has partnered with the Honda Center and the Anaheim Ducks to make the Honda Center and all the programs and events that the venue hosts to be sensory inclusive. Sensory bags are available at Accessibility Services locations, which will be provided closer to the event. Sensory bags, equipped with noise-canceling headphones, fidget tools, verbal cue cards, and weighted lap pads will be available to all Guests at the Honda Center who may feel overwhelmed by the environment.