ACCESSIBILITY
Disney has an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. At D23: The Ultimate Disney Fan Event, we offer a number of tools and resources for our Guests with disabilities. Some of these include American Sign Language (ASL) interpretation, Communication Access Realtime Translation(CART) services, assisted listening devices, and more. Please note that early entry to D23: The Ultimate Disney Fan Event venues is not permitted.
At the Anaheim Convention Center, Accessibility Services located in Event Services (at the Hilton Anaheim, California Ballroom A and B) is open Wednesday, August 12, from 9 a.m. to 5 p.m. and Thursday, August 13, from 7 a.m. to 7 p.m. Accessibility Services located in the Anaheim Convention Center Lobby A/B is open Friday, August 14 through Sunday, August 16, from 8 a.m. to 8 p.m.
At the Honda Center, Accessibility Services is available from the time the doors open until 45 minutes after shows end. The Accessibility Services location at Honda Center will be provided closer to the event.
Additional details will be added to this page closer to the Event. If you have questions about Accessibility at the Anaheim Convention Center and Honda Center, please email our Accessibility Services team at DLRAccessibilityServices@disney.com.
Mobility Devices
All queues are wheelchair accessible. Guests are invited to bring and use their own mobility device, such as a wheelchair, ECV, cane, cane chair, walker, or walker with a seat, without any special request or item exception tag (subject to certain size restrictions as noted below in “Prohibited Items”).
There will not be wheelchairs or ECVS for rent on-site at the Anaheim Convention Center or at the Honda Center. You may consider renting a wheelchair or ECV before arriving at the event.
ScooterBug, a private mobility rental company in the local area, is available to provide wheelchair, ECV, and stroller rentals—including length-of-stay rentals—for Guests staying at the hotels of the Disneyland Resort as well as other select Anaheim-area hotels and resorts. Pre-orders and deliveries of mobility rentals through ScooterBug to Disneyland Resort hotels and other select local hotels are available by visiting ScooterBug.com/Anaheim or calling 800-726-8284.
Anaheim Convention Center
We ask that Guests who are willing to transfer to a venue seat do so to accommodate as many individuals as possible. If Guests are unable to transfer to a seat, they may remain in their mobility device. Admission to a session is not guaranteed by requesting accessible seating.
For those Guests who can transfer to a venue seat, there will be designated areas for parking wheelchairs and ECVs as well as strollers during sessions near event stages. Please do not leave any valuables with your wheelchair, ECV, or stroller, as D23: The Ultimate Disney Fan Event is not responsible for any personal items that are lost, stolen, or broken.
ECV charging locations are available in the lobbies of the Anaheim Convention Center.
Honda Center
Guests with disabilities are invited to use any elevator available to other Guests, including elevators reserved for “VIP” Guests or certain ticketholders.
If a Guest purchased a ticket and is planning to transfer to a venue seat, mobility devices may be checked at any Guest Services or Accessibility Services location.
Additionally, Guests who need a manual wheelchair to get to their seat or any other location at Honda Center may visit any Guest Services or Accessibility Services location for assistance. Guests may also notify their ticket taker upon entry and an usher will bring a wheelchair to the Guest to assist the Guest to their assigned seat or any other location at Honda Center.
Please note that there are no restrooms on the 100 level. Guests with limited mobility should use a restroom on the concourse level before going to the 100 level to take their seats.
Segways, go-carts, golf carts, and similar devices are not permitted in the Honda Center. Mobility devices may be stored at a Guest Services desk. For Guests seated on the 400 level who desire to store their foldable and/or small mobility device, storage alcoves are available adjacent to the wheelchair-accessible seating areas on the 400 level on a first-come, first-served basis.
Note that strollers are not allowed at the Honda Center.
Service Animals
Service animals are welcome at D23: The Ultimate Disney Fan Event. Please note that:
- A service animal is a dog or miniature horse that has been individually trained to do work or perform tasks for an individual with a disability.
- Only trained service animals are permitted inside the event at the Anaheim Convention Center, Honda Center, or on transportation vehicles. Emotional support animals, comfort animals, and pets are not allowed inside the event.
- Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. Event staff are not able to take control of service animals.
- Service animals must be housebroken. Service animals are required to behave and not bark, growl, jump up on, or lunge at Guests and staff. Corrective action must be taken if the service animal is not behaving appropriately. Service animals must remain on the floor and not on dining chairs or tables in food and beverage locations.
- Service animals are not allowed in water—including water features and fountains—or closer than 4 feet to the water on pool or wet decks.
Anaheim Convention Center Relief Areas
Service animals may use any planter outside of the Anaheim Convention Center as a relief area. Please clean up after the service animal as needed.
Honda Center Relief Areas
A designated service animal relief area will be available. For security purposes, Guests who have taken their animal to the relief area may only re-enter the building through a designated door. Please clean up after the service animal as needed.
American Sign Language (ASL) Interpretation and Communication Access Realtime Translation (“CART”) Services
Anaheim Convention Center
ASL Interpretation and CART Services are available upon request at event stages at the Anaheim Convention Center. It is recommended that Guests send a request for ASL Interpretation or CART Services to our Accessibility Services team as soon as they know they are interested in attending a presentation. Guests may visit Accessibility Services during the event to submit a request for services up to two (2) hours prior to the presentation or experience on-site at the Anaheim Convention Center. ASL Interpretation can be requested for select locations on the Show Floor, including for presentations at stages on the Show Floor and talent photo opportunities/signings. CART Services may also be requested for selectlocations on the Show Floor, including presentations at stages on the Show Floor. Admission to a presentation is not guaranteed by requesting ASL Interpretation or CART Services.
For more information, please email our Accessibility Services team at DLRAccessibilityServices@disney.com.
Honda Center
CART Services—a verbatim, word-for-word, instant translation of the spoken word into written text—is available in all seating areas. Guests may connect to CART Services using their own mobile device (phone or tablet). Visit Accessibility Services for assistance connecting to CART Services.
In addition, for Guests who prefer to not use their own device, Section 110 and 202 have been designated for CART Services/ASL Interpretation Viewing. Section 110 will feature three (3) monitors low to the ground and is also wheelchair accessible. Section 202 will feature three (3) large monitors mounted slightly to the right of the section. In both sections, one monitor will display an ASL interpreter, and a second monitor will display a camera feed of what’s happening on the stage. The third monitor will display CART live captioning. The designated seats in these sections are reserved for Guests (along with their companions) who require CART Services or ASL Interpretation.
If you are in need of ASL Interpretation and were not able to buy a seat in a designated section, please email DLRAccessibilityServices@disney.com for assistance prior to the event.
Assisted Listening Devices
Anaheim Convention Center
Assisted Listening Devices amplify presentation sound. Assisted Listening Devices can be utilized at all event stages at the Anaheim Convention Center and at select locations on the Show Floor. At each location, the device can be connected to a transmitter for that location. When arriving at a location, look for the sign with instructions to connect your device. You do not need to sit in a specific location at any event stage to use an Assisted Listening Device.
Assisted Listening Devices for use at the Anaheim Convention Center will be available for daily check out at Accessibility Services in Lobby A/B, which is open Friday, August 14 and Saturday, August 15 from 8 a.m. to 8 p.m. and Sunday, August 16, from 8 a.m. to 7 p.m. A refundable credit card deposit is required.
Honda Center
Assisted Listening Devices amplify presentation sound. Assisted Listening Devices can be utilized throughout the Honda Center; no specific seating area is required. Assisted Listening Devices for use at the Honda Center will be available for check out at the Honda Center each day. A valid Driver’s License or identification is required to check out a device.
Assisted Listening Devices area available for check out at Accessibility Services. Devices are available for check out when doors open and must be returned by 45 minutes after the show concludes.
Food and Beverage
No outside food, beverages, or coolers are allowed at D23: The Ultimate Disney Fan Event. However, exceptions will be made for attendees with special dietary needs, including food allergies, and for baby food/formula. There will be a variety of food and beverage options available on-site at the Anaheim Convention Center and the Honda Center.
Anaheim Convention Center
At the Anaheim Convention Center, attendees may bring in individual food and beverage portions for their personal consumption. Attendees with special dietary needs, including food allergies, may bring in food and beverages for their consumption. Baby food and formula are also permitted. Guests may bring empty, non-glass beverage containers to fill at Anaheim Convention Center water fountains. Also, there will be a variety of food and beverage options available on site.
Honda Center
Note that bringing in beverage containers (even empty) is not allowed at the Honda Center. Drinking fountains are located throughout Honda Center. Guests who require a cup of water for medical purposes can obtain a courtesy cup from First Aid located across from Section 216.
Restrooms
Anaheim Convention Center
At the Anaheim Convention Center, most restrooms have multiple stalls with an accessible stall and have a combination of automatic and manual flushing urinals and toilets. In the North Hall, all urinals and toilets are automatically flushing. There are single-stall family restrooms located in Lobby A of the South building, North Plaza Level, North Level 100, and North Level 200 that may be used as a companion restroom. Most restrooms have automatic faucets.
Honda Center
At the Honda Center, all concourse restrooms are multi-stall with an accessible stall and, in some cases, an additional stall with accessible features. The restrooms have automatically flushing urinals and toilets as well as automatic faucets. All restrooms include accessible baby changing tables and an accessible washing station. First Aid, located at Section 216,has a restroom that may be used as a companion restroom.
Please note that there are no restrooms on the 100 level. Guests with limited mobility should use a restroom on the concourse level before going to the 100 level to take their seats.
Nursing Mothers / Lactation Rooms
Anaheim Convention Center
At the Anaheim Convention Center, Lactation Rooms are available in South building Lobby A (Room 109), South building Lobby D (Room 127), and North building Plaza Level. They are open for use without access restriction, and they are lockable from the inside. A changing table with diaper genie, rocking chair, and refrigerator are located in each room. The event does not monitor fridge access and is not responsible for lost or stolen items. Rooms in the South building do not have sinks; sinks are only available in nearby restrooms. The room in the North building also has a private restroom, sink, and water dispenser.
Honda Center
At the Honda Center, rooms for nursing mothers are available upon request for mothers who wish to nurse their child in private. Please visit the Guest Services location and a female employee will escort you to a private nursing pod located on the arena concourse.
Exception Items
Please review “Things to Know” for a list of Prohibited Items for each venue.
Anaheim Convention Center
At the Anaheim Convention Center, the following items are allowed for accessibility accommodations without any special request or item exception tag (must meet size and speed restrictions noted in Prohibited Items): wheelchairs, ECVs, strollers, canes, folding cane chairs, walkers, and walkers with seats.
Honda Center
At the Honda Center, the following items are allowed for accessibility accommodations without any special request or item exception tag (must meet size and speed restrictions in Prohibited Items): wheelchairs, ECVs, canes, folding cane chairs, walkers, and walkers with seats. Medical and diaper bags may be a maximum of 12" x 12" x 12". Guests are allowed to bring in their own binoculars or monocular devices as well as noise-canceling headphones and fidget toys. These devices may be subject to additional levels of scrutiny and inspection.
Transportation & Parking
Please visit our transportation and parking page for all related information.
Other Services
For additional requests or needs, please submit a request online or contact our Guest Services team at DLRAccessibilityServices@disney.com or call us during regular business hours (Monday–Friday, 6 a.m. to 6 p.m. PDT) at (855) 323-5973.
Anaheim Convention Center
There is not a separate line or front of the line pass for Guests with disabilities. If you are in a queue and you feel the need to leave with the intent to return, you could leave a member of your party in the queue, take the break you need, and return to the queue where you can rejoin your party. Another option is to have a member of your party wait in the queue while you sit off to the side or explore other portions of the event and rejoin the members of your party when they are at the front of the queue. If you would like to utilize this option, please speak with a cast member or staff member on-site at the location you are queuing for.
Guests are encouraged to bring a favorite device, sensory toy, or activity they think might be calming or keep a member of your party occupied during any extended waits.
Should a Guest become overstimulated or need some down time, several quieter locations are available throughout the venue where they can “take a break.” If necessary, find a staff member who will assist in directing you to a quiet location nearby. Some quieter locations at the Anaheim Convention Center will be provided closer to the event.
Honda Center
Guests are permitted to bring their own noise-canceling headphones and fidget toys.
KultureCity has partnered with the Honda Center and the Anaheim Ducks to make the Honda Center and all the programs and events that the venue hosts to be sensory inclusive. Sensory bags are available at Accessibility Services locations, which will be provided closer to the event. Sensory bags, equipped with noise-canceling headphones, fidget tools, verbal cue cards, and weighted lap pads will be available to all Guests at the Honda Center who may feel overwhelmed by the environment.