Promotional graphic for the D23 Ultimate Disney Fan Event presented by Visa. The background features a night sky with fireworks. On the left, the D23 logo and text "The Ultimate Disney Fan Event" are displayed. Below, the text "Virtual Queues" is written in large letters. On the right, there is an icon of a smartphone with three figures standing in line, representing the concept of virtual queues.

Joining the Virtual Queue

Disney is dedicated to making the fan shopping experience seamless by offering virtual queue at select locations. Virtual queue will be available through a direct link from the Disney D23 app to the Disneyland app.

The Disney D23 app is currently available for download on the app store for iOS and Android devices and the Disneyland app is currently available for download on the app store for iOS and Android devices.

You can access the following retail locations only through virtual queue:

  • D23 Marketplace (located in the World of Disney: The Product Experience)
  • The Walt Disney Company Store
  • The Walt Disney Company Pin Store
  • Mickey’s of Glendale (Friday only)
  • Mickey’s of Glendale Pin Store
  • Disney Studio Store Hollywood (Friday and Saturday only)

You do not need to be in the Anaheim Convention Center to join the virtual queue.

Step 1: Open the Disney D23 app and click the Virtual Queue button to be redirected to the Disneyland app to select your desired virtual queue location.

A screenshot of the D23 mobile app home screen displaying options for D23 Day at Disneyland, Transportation & Parking, Virtual Queue, and Event Information including Event Hours, Official D23 Stages, and Shopping. The bottom navigation bar includes icons for Discover, Schedule, Maps, My D23, and Info. The screen also shows the time and app store information at the top.

Step 2: You will be redirected to the Disneyland Resort app, where you will be prompted to log in if you haven’t already. Once you are logged in, select “Join Virtual Queue.”

A screenshot from the D23 mobile app showing the "D23 Merchandise Offerings" screen. The text invites users to join the D23: Ultimate Disney Fan Event presented by Visa Expo Merchandise Virtual Queue to access locations where they can purchase merchandise. The screen lists three options: D23 Marketplace (ACC North 200), Disney Studio Store Hollywood (ACC Hall B), and Mickey's of Glendale (ACC Hall C), each with a "Join Virtual Queue" button and instructions on how to experience the virtual queue.

Step 3: Select the number of guests and tap “Join Virtual Queue.” You may join for up to two (2) people and may only join one (1) queue at a time. Also, you can create your party up to one hour ahead of each virtual queue request opportunity.

A screenshot from the D23 mobile app showing the "Create Your Party" screen for the Virtual Queue at the D23 Marketplace. The screen indicates that the queue is valid for today, August 9, 2024, and specifies the location as Show Floor, ACC North 200. The instructions explain that joining the virtual queue does not grant immediate access to the event or experience, and a push notification will be sent when the group is called. Users can specify the number of guests joining the queue, with the party size limited to 2 guests. There is a button labeled "Join Virtual Queue" at the bottom.

Confirmation Screen:

A smartphone screen displaying a virtual queue confirmation for D23 Marketplace. The top banner reads "You’re in the Virtual Queue!" followed by the event details: "D23 Marketplace, Show Floor, ACC North 200, Group: 1." Below is a note about estimated wait times and a reminder that joining the queue does not guarantee access to the event. It also lists "Number of Guests: 2" and provides next steps, including a push notification when the group is called and instructions to return to the experience entrance. At the bottom, there is a blue "Done" button.

Step 4: When you join a virtual queue, you will receive a boarding group number, and you’ll receive a push notification when your boarding group is called.

While you wait for your boarding group to be notified, enjoy other D23 experiences. If you are among the first boarding groups of the day, you will receive a push notification with additional instructions, and you should plan your morning arrival to allow enough time for security screening and walking to the store’s queue area. You will have one hour to arrive back at your selected retail location after you have been notified.

A screenshot of a mobile phone lock screen with a background image of Minnie Mouse. The time displayed is 2:19 on Friday, August 9. A notification from the Disneyland app states, "Your group has been called! It's time. Please head to D23 Marketplace by 3:49 PM." The lock screen also includes a flashlight and camera icon at the bottom. 

Step 5: Click “View Entry Code” to view your virtual queue QR code.

A screenshot of the "My Queues" section in the D23 app showing the D23 Marketplace virtual queue. The top of the screen reads "Success! You’re ready to enter." Details include: Location: D23 Marketplace, Show Floor, ACC North 200 Group: 1 Message: "It's time! Return to D23 Marketplace by 3:49 PM." Button: "View Entry Code" Note: "The estimated wait time may change. Check back here for the latest information. Joining the virtual queue does not guarantee access to D23 Marketplace or any experience at the event. Merchandise is limited and not guaranteed. Guests may experience a physical standby queue upon return." Number of Guests: 2 Option: "Remove Guests"

 Step 6: Show your QR code to gain entry into your retail location.

A screen displaying a virtual queue confirmation for D23 Marketplace. The top section shows a QR code with the text "Mickey's Party of 2" underneath. Below that, it says "D23 Marketplace North 200, Group 1" with the instruction "Please Return By 3:49 PM." At the bottom, there is a blue button labeled "Done."

We think you’ll love virtual queues because you’ll be able to explore the show floor while you wait, but there may still be a queue outside of your retail location. Joining the virtual queue does not guarantee access or grant immediate access to the retail location or to any D23 experience. Virtual queues are limited in capacity and subject to availability.

There will be no standby queues available in the mornings, but standby opportunities may be available later in the afternoon each day if all virtual queue boarding groups have been recalled.

Please note: All merchandise is subject to availability and inventory may sell out. The number of items per purchase will be limited. Traditional queuing is available at locations not utilizing virtual queue. Many locations are cashless venues and will only accept a credit or debit card.