About D23
Becoming a D23 Member
General Membership
Gold/Gold Family Membership
Charter Membership
Account & Sign in Information
Membership Renewal
Membership Upgrade
D23 Events
D23 Merchandise
D23 Expo
Contact Us

ABOUT D23

What is D23?
What does D23 stand for?
Is D23 on social media?
Can I share D23.com’s exclusive member content?

What is D23?

D23 is “The Official Disney Fan Club” — established on March 10, 2009, as the first-ever “official” club of its kind in the history of The Walt Disney Company. From beloved Disney Parks to the legendary Walt Disney Animation Studios, Disney has built a rich legacy on imagination and creativity, but would be nowhere without its passionate fans.

D23 was established to bring Disney fans closer to the “magic” through one-of-a-kind experiences, special events, unique merchandise offerings, quarterly publications, exclusive online content, and opportunities to meet others who share the same affection for Disney. D23 offers fans an insider look at every corner of Disney, from the parks, animation, television and film to the treasures of the legendary Walt Disney Archives.

What does D23 stand for?
The “D” stands for Disney, and “23” represents 1923, the year that Walt Disney arrived in California and founded what was to ultimately become The Walt Disney Company.

Is D23 on social media?
Yes! For breaking news and all things Disney, follow DisneyD23 on Facebook, Twitter, YouTube, and Instagram.

Make sure to also update your account preferences on Facebook and YouTube to ensure that you get all the latest Disney news from D23! Step by step instructions are available here.

Can I share D23.com’s exclusive member content?
Absolutely! Use D23.com’s social sharing icons and sharable URL to give your friends access to your favorite articles and features. Please note, your friends will only be able to access each article you share for a limited time, after which point, they will need to sign in or join D23.

To share to a specific social network, click on the social icons from “share this page” located in the black bar at the top of your web browser, or use the “share this” social icons below articles and images.

If you would like to use a sharable URL, click on the chain link icon from “share this page” located in the top of your web browser, and copy the URL provided.

D23.com Share Link

BECOMING A D23 MEMBER

How do I become a D23 Member?
Is there a cost to become a D23 Member?
How old do I have to be to join D23?
I live outside the United States. Can I become a D23 Member?
Will I receive a confirmation of my membership upon joining D23?
Can I give a D23 Membership as a gift?

How do I become a D23 Member?
Visit the Membership Information page or shopDisney.com/D23 and select a General, Gold, or Gold Family Membership level.

Please note: To become a D23 Member, you must complete the transaction on shopDisney.com (there will be no charge for General Membership). Upon completion, you may sign onto D23.com to see exclusive member content with your existing Disney Account information from shopDisney.com, or create a new Disney Account by clicking the Sign In button at the top of the page, and selecting “Create an Account”.

Is there a cost to become a D23 Member?
There are 3 levels of D23 Membership: General, Gold, and Gold Family. General Membership is complimentary! For extra Disney magic, Gold and Gold Family memberships can be purchased. Visit the Membership Information page to see the pricing and benefits associated with each level of membership.

How old do I have to be to join D23?
D23 is for Disney fans of all ages! However, an adult must complete the registration process for fans under the age of 18. If you are an adult setting up a Gold membership for a child or teen, please call (855) D23-5973 or email GuestRelations@D23.com.

Don’t forget, you can also purchase a D23 Gold Family Membership and bring up to 3 guests to select D23 events! Most member events are suitable for the whole family.

I live outside the United States. Can I become a D23 Member?
Effective August 15, 2018, D23 will no longer be able to allow members outside of the United States to sign up, renew or upgrade their D23 Gold and Gold Family Memberships. We value your commitment to D23 and thank you for your membership. D23 is currently exploring options to allow members outside the United States to sign up or re-activate their Gold or Gold Family Memberships. Updates will be provided as soon as a solution is identified.

Will I receive a confirmation of my membership upon joining D23?
Yes. An email confirmation including your membership number will be sent to the email address entered when you completed your transaction on ShopDisney.com.

Can I give a D23 Membership as a gift?
Yes! Please visit the Membership Information page and select the “Gifted” membership option. You may also give the gift of membership by visiting this page on shopDisney.com. Only Gold and Gold Family Memberships are available as gifts. D23 gift membership recipients will receive instructions on how to register for access to D23.com, and will be responsible for paying any applicable state tax.

GENERAL MEMBERSHIP

Is there a cost to become a D23 General Member?
Can I upgrade my D23 General Membership to a Gold or Gold Family Membership?
Do D23 General Members have access to all Member Discounts & Offers?

Is there a cost to become a D23 General Member?
General Membership is complimentary! You will still need to complete your transaction on shopDisney.com, but no credit card is required.

Can I upgrade my D23 General Membership to a Gold or Gold Family Membership?
Yes, you can upgrade at any time. Click here for step-by-step instructions on how to upgrade.

Do D23 General Members have access to all Member Discounts & Offers?
Some discounts are available to General Members, but upgrade to Gold Membership to get access to all our discounts and offers. To see current discounts available, visit the Discount and Offers page.

GOLD/GOLD FAMILY
 MEMBERSHIP

What is the cost to be come a D23 Gold or Gold Family Member?
What do I receive with a D23 Gold/Gold Family Membership?
What is the difference between a Gold Membership and a Gold Family Membership?
Why did you introduce Gold Family Membership?
How do you define “Family” in Gold Family Membership?
How many memberships can I purchase for myself?
How long will it take before I receive my D23 Gold or Gold Family Membership kit?
Can I cancel my Gold or Gold Family Membership?
What do I do if I have not received my Membership Kit, or have missed an issue of Disney twenty-three?

What is the cost to become a D23 Gold or Gold Family Member?
Visit the Membership Information page to see the pricing and benefits for Gold and Gold Family membership.

What do I receive with a D23 Gold/Gold Family Membership?

    • One-year subscription (four issues) to the award-winning Disney twenty-three publication – D23’s exquisite collectible magazine, exclusively available to D23 Gold Members, is filled with stunning photography, dazzling illustrations, and Disney insider perspectives. It’s an all-access pass to discovering the magic of Disney’s past, present, and future!

    • Exclusive Special Events and Merchandise – D23 offers its members unique special event opportunities throughout the year, as well as access to member-exclusive, limited-edition merchandise and collectibles.
 D23 Gold Members are also invited to bring one guest to select D23 Member events.

    • 2018 Annual Membership Gift: Walt Disney’s Mickey Mouse From Steamboat Willie to Shanghai Disneyland, discover some of Mickey’s most memorable milestones through a collection of 23 beautifully reproduced archival treasures that chronicle the career of the mouse that started it all!

    • Membership Card and Certificate – A D23 membership card and personalized membership certificate.

    • “FanFare” E-Newsletters – Subscription to the exclusive weekly D23 FanFare e-newsletter with breaking Disney news and special offers.

    • Additional Benefits – Promotional offers, exclusive content and discounts throughout the year. More details available here.

What is the difference between a Gold Membership and a Gold Family Membership?
Gold Membership entitles a member to bring one guest to select D23 Member events. A Gold Family Membership entitles members to bring up to three guests to select D23 Member events.

Why did you introduce Gold Family Membership?
We wanted to give members the opportunity to bring additional guests to our exclusive events.

How do you define “Family” in Gold Family Membership?
“Family” is defined as the one, two or three guests you would like to join you at select D23 Member events.

How many memberships can I purchase for myself?
Members are limited to a single membership per calendar year.

How long will it take before I receive my D23 Gold or Gold Family Membership Kit?
Your complete Membership Kit will arrive within 3-4 weeks of purchase. To expedite receipt, some items may be shipped separately.

Can I cancel my Gold or Gold Family Membership?
D23 Gold and Gold Family Memberships are non-refundable and non-transferable.

What do I do if I have not received my Membership Kit, or have missed an issue of Disney twenty-three?
Please contact GuestRelations@D23.com.

CHARTER MEMBERSHIP

What is a D23 Charter Membership?
If I let my Charter Membership lapse, can I renew next year and still be considered a Charter Member?
If I am a Gold D23 Charter Member and renew as a General Member, will I retain my Charter status?

What is a D23 Charter Membership?
Charter Members are Disney Fans who joined D23 when it was first established in 2009 and have remained Gold Members to date.

If I let my Charter Membership lapse, can I renew next year and still be considered a Charter Member?
No. If you let your Charter Membership lapse and wish to become a D23 Member at a later date, you will need to purchase a new D23 Membership and you will no longer be considered a Charter Member.

If I am a Gold D23 Charter Member and renew as a General Member, will I retain my Charter status?
No. In order to maintain Charter status you must renew before your Gold or Gold Family membership expires.

ACCOUNT & SIGN IN INFORMATION

Why do I need to sign in to D23.com?
What is my Disney Account or D23.com sign in information?
How do I create an account on D23.com?
Why am I being asked to verify my membership level if I am already signed in to D23.com?
I completed the D23 Membership sign up process on shopDisney.com. What do I do next?
Whom can I contact if I need to change my address or have questions about my membership?
When does my membership expire?
I am not receiving D23 emails and e-newsletters. How can I be added to the mailing list?

Why do I need to sign in to D23.com?
One of the many benefits D23 Members enjoy is exclusive access to inside looks, Disney behind-the-scenes features, the full Disney A-Z, discounts, and all things Disney on D23.com.

We are constantly working to improve this experience for our members, and therefore refreshed our site in August 2015. At that time, we opened the site up to allow all Disney fans to preview the full D23.com for a temporary period. While this preview has ended, D23 Members will still have unlimited access to D23.com by simply signing in!

What is my Disney Account or D23.com sign in information?
If you are an existing D23 Member, please sign in to D23.com using your email and password from either shopDisney.com, or other Disney Sites. Please note, sign in credentials used on D23.com prior to August 2015 will no longer be valid. However, your shopDisney.com or other Disney site credentials will be linked to your existing D23 Membership information.

If you are not a D23 Member, join D23 to enjoy unlimited access to D23.com and many other member benefits! For more information on how to join D23, please click here.

If you have any problems, please contact GuestRelations@D23.com.

How do I create an account on D23.com?
If you are not a D23 Member, visit shopDisney.com/D23 and select a General (complimentary), Gold, or Gold Family Membership. Upon completion of this transaction, you may use your shopDisney login information to sign in to D23.com.

Why am I being asked to verify my membership level if I am already signed in to D23.com?
In addition to having a Disney Account, you must also complete your D23 Membership sign up transaction on shopDisney.com/D23 (there is no charge for General Membership).

Your Disney Account is the same as your sign in information on shopDisney.com, or other Disney Sites. If you do not have a Disney Account, create one by clicking the Sign In button at the top of the page, and selecting “Create an Account”.

If you have an existing Disney Account, have completed your transaction on shopDisney.com, and are still having problems signing in, please contact GuestRelations@D23.com.

I completed the D23 Membership sign up process on shopDisney.com. What do I do next?
Use your Disney Account/shopDisney.com email and password to sign in to D23.com, and let the Disney magic begin!

Whom can I contact if I need to change my address or have questions about my membership?
Please contact GuestRelations@D23.com for changes to your contact information and any questions about your membership.

When does my membership expire?
General Memberships do not expire.

For Gold and Gold Family Members, the expiration date is on the back of your membership card. When signed in to D23.com, you can also view your profile information (including membership expiration date) by clicking on “View Profile” from the My Account dropdown.

Please contact GuestRelations@D23.com for additional questions about membership expiration.

I am not receiving D23 emails and e- newsletters. How can I be added to the mailing list?
If you are a current D23 member, please contact GuestRelations@D23.com and provide your membership number and the name under which the membership is registered.

If you are not a D23 member, and would like to get breaking news, exclusive stories, and special discounts delivered right to your inbox, visit the Membership Information page and join D23 today!

MEMBERSHIP RENEWAL

Do I need to renew my D23 Membership each year?
How do I turn off the auto-renewal feature on my D23 Gold or Gold Family Membership?
What happens if I miss the deadline to renew?
Will I have the same membership number if I change my membership level upon renewal?
What is the cancellation policy?

Do I need to renew my D23 Membership each year?
General Members do not need to renew their D23 Membership.

Beginning August 15, 2018, new and renewing Gold and Gold Family memberships will automatically renew each year until cancelled.

Existing D23 Members can enable auto-payment of the Gold and Gold Family Memberships easily by following these steps:

Step 1: Sign in to your Disney Account on shopDisney.com
Step 2: Access your My Account page. Select the D23 tab.
Step 3: Verify that the payment method attached to your membership is the one you would like to use for your membership renewal. If no payment method is attached to your membership, please add a credit card.
Step 4: Verify that the delivery address is where you would like your D23 Gold or Gold Family Membership offerings delivered. If no delivery address is attached to your membership, please add a new U.S. address.
Step 5: Click “Enable Auto-Renewal”

How do I turn off the auto-renewal feature on my D23 Gold or Gold Family Membership?
Step 1: Sign in to your Disney Account on shopDisney.com.
Step 2: Access your My Account page. Select the D23 tab.
Step 3: Under “Renewal” in the summary of your D23 Membership, click “Disable Auto-Renew” and follow the prompts to confirm.

Have a question? We’re happy to help! Please call (855) D23-5973 or email GuestRelations@D23.com to reach our Guest Services team.

What happens if I miss the deadline to renew?
If you don’t enable auto-payment by the conclusion of your current membership term, your D23 Gold or Gold Family Membership will expire and you will lose all associated benefits.

Will I have the same membership number if I change my membership level upon renewal?
Yes, your membership number will remain the same upon changing your membership level or downgrading to a D23 General Membership.

What is the cancellation policy?
D23 Memberships are non-refundable and non-transferable, and there are no credits or refunds for mid-year cancellations.

MEMBERSHIP UPGRADE

How do I upgrade my D23 Membership?
What payment methods can I use?

How do I upgrade my D23 Membership?
Upgrading your Membership just takes a few simple steps!

Step 1: Sign in to your Disney Account on ShopDisney.com.
Step 2: Access your My Account page. Select the D23 tab.
Step 3: Under “Change My Membership,” select your desired membership level and whether you would like the upgrade to be effective today or as of your next renewal date. Follow the prompts to confirm. Congratulations! You have upgraded your D23 Membership.

Visit shopDisney.com to upgrade your membership today.

Have a question? We’re happy to help! Please call (855) D23-5973 or email GuestRelations@D23.com to reach our Guest Services team.

What payment methods can I use?
Sorry for any inconvenience, but the only acceptable payment method for a Gold or Gold Family Membership is a U.S.-based credit card. We cannot accept gift cards, Disney Rewards® Redemption Cards, PayPal, Visa Checkout, Apple Pay™ or any other form of payment.

D23 EVENTS

Where are D23 events held?
Is there a cost to attend D23 events?
Does my membership entitle me to admission to events?
How do I purchase tickets for an event/when will tickets be available?
How many tickets are available for D23 events?
Can I show up at the event and see if someone doesn’t check in?
If I buy a ticket to an event that occurs after my membership expires, can I still attend?
If I am an annual passholder, can I get a discount on D23 Events that include theme park admission?
I just purchased a new D23 Gold or Gold Family Membership. When can I purchase event tickets?
How do I receive my tickets?
What if I do not receive my tickets prior to the event?
How long do I have to complete the ticket checkout process?
What do I need to bring to the event?
Whom do I contact if I need assistance with my event ticket request (e.g. special dietary needs)?
Are sign language interpreting services available at D23 Member events?

Where are D23 events held?
Disney fans are everywhere, and so are D23 events! Over the past few years, we have held events in in Boston, Chicago, New York City, Newark, Miami, Philadelphia, Phoenix, San Diego, San Francisco, Seattle, and Washington D.C. Because of the rich Disney history in Florida and California, many events are held in these states as well.

Is there a cost to attend D23 events?
D23 offers a mix of free and paid events for D23 Members. The prices for D23 Member events vary by event production costs and exclusive offerings.

Does my membership entitle me to admission to events?
D23 Membership includes the opportunity to attend special D23 Member events. Because some events have very limited capacities, we can not guarantee that being a D23 Member will mean you get into each D23 Member event.

How do I purchase tickets for an event/when will tickets be available?
When ticketing information is available it will be listed on the Upcoming Events page. To purchase tickets, visit the event page at the date and time listed, and you be directed on how to purchase or reserve tickets.

How many tickets are available for D23 events?
In order to assure the best possible experience for our D23 Members, space varies by event.

Can I show up at the event and see if someone doesn’t check in?
Please do not come to an event unless you are confirmed to attend. We will not have a waitlist at the door for any events. Additionally, please do not bring more guests than noted in your confirmation, as we cannot accommodate unconfirmed guests.

If I buy a ticket to an event that occurs after my membership expires, can I still attend?
All D23 Member-exclusive events are only open to D23 Members in good standing. You must bring your current D23 Membership card and valid photo ID in order to attend a D23 event.

If I am an annual passholder, can I get a discount on D23 Events that include theme park admission?
Unfortunately, we are unable to offer a different price for events where park admission is included.

I just purchased a new D23 Gold or Gold Family Membership. When can I purchase event tickets?
New D23 Memberships typically take two to three (2–3) business days to update in the ticketing system. Please make sure you have purchased your D23 Membership at least four business days prior to the event ticket on-sale date to ensure a smooth checkout.

How do I receive my tickets?
All D23 guests will have the option to select “PRINT AT HOME” or “MOBILE” while completing the ticket checkout process. Guests will receive a confirmation email once checkout has been completed. If a guest selects “PRINT AT HOME,” the confirmation email will include a link to print the tickets. If a guest selects “MOBILE,” they will immediately receive a text message with a link to load tickets. Event ticket links will be accessible through the event day and may be continued to be downloaded or reprinted. However, each ticket may only be scanned once at the event check-in.
PLEASE NOTE: Standard text message rates may apply to those who select “MOBILE.”

What if I do not receive my tickets prior to the event?
Check spam and junk folders to ensure the tickets have been successfully delivered. Emailed tickets will be sent from donotreply@showclix.com. Please make sure your mobile device can receive incoming text messages and data. If you still haven’t received the tickets within 48 hours of the event, please contact Guest Services at GuestServices@D23.com.

How long do I have to complete the ticket checkout process?
All D23 Members will have eight (8) minutes to fully complete the event ticket checkout process. If tickets have not been paid for at the end of the allotted checkout window, they will be released and available to the next guest in line. Please have D23 Membership and payment information ready at the time of purchase.

What do I need to bring to the event?
All guests must provide ticket when checking in for a D23 event. The D23 Member must also bring D23 Gold Member Card and valid photo identification.

Whom do I contact if I need assistance with my event ticket request (e.g. special dietary needs)?
Please contact GuestRelations@D23.com.

If you have special dietary needs, and are attending an event that includes a full meal, please contact GuestRelations@D23.com and provide as much information as possible. We will do our best to make sure options are available to accommodate your request.

Are sign language interpreting services available at D23 Member events?
Yes. If you wish to request for sign language interpreting services for an event, please submit your request to GuestRelations@D23.com at least two weeks prior to the event date.

D23 MERCHANDISE

Can I buy additional copies of the Disney twenty-three quarterly publication?

Can I buy additional copies of the Disney twenty-three quarterly publication?
Disney twenty-three is available exclusively to D23 Gold and Gold Family Members. Additional copies of the publication cannot be purchased.

D23 Expo

What is D23 Expo?

What is D23 Expo?
D23 Expo is the ultimate Disney fan experience. The inaugural D23 Expo took place at the Anaheim Convention Center in Anaheim, California in 2009, and was followed by equally popular events in August 2011, August 2013, August 2015, and July 2017. The event features incredible speakers, celebrity appearances, breathtaking exhibitions, sneak peeks, film screenings, one-of-a-kind merchandise, and much more. For more information on D23 Expo, please click here.