About D23
Becoming a D23 Member
General Membership
Gold Membership
Charter Membership
Account Management/Renewal
Membership Upgrade
How to Cancel
Membership Shipping
D23 Events
Contact Us

ABOUT D23

What is D23?
What does D23 stand for?
Is D23 on social media?

What is D23?

D23 is “The Official Disney Fan Club” — established on March 10, 2009, as the first-ever “official” club of its kind in the history of The Walt Disney Company. From beloved Disney Parks to the legendary Walt Disney Animation Studios, Disney has built a rich legacy on imagination and creativity, but would be nowhere without its passionate fans.

D23 was established to bring Disney fans closer to the “magic” through one-of-a-kind experiences, special events, unique merchandise offerings, quarterly publications, exclusive online content, and opportunities to meet others who share the same affection for Disney. D23 offers fans an insider look at every corner of Disney, from the parks, animation, television and film to the treasures of the legendary Walt Disney Archives.

What does D23 stand for?
The “D” stands for Disney, and “23” represents 1923, the year that Walt Disney arrived in California and founded what was to ultimately become The Walt Disney Company.

Is D23 on social media?
Yes! For breaking news and all things Disney, follow DisneyD23 on Facebook, Twitter, YouTube, and Instagram.

Make sure to also update your account preferences on Facebook and YouTube to ensure that you get all the latest Disney news from D23! Step by step instructions are available here.

BECOMING A D23 MEMBER

How do I become a D23 Member?
Is there a cost to become a D23 Member?
How old do I have to be to join D23?
I live outside the United States. Can I become a D23 Member?
Will I receive a confirmation of my membership upon joining D23?
Can I give a D23 Membership as a gift?

How do I become a D23 Member?
Visit the Membership Information page and select a General, or Gold Member.

Is there a cost to become a D23 Member?
There are 2 types D23 Membership: Gold and General. Gold Memberships provide the most benefits and is available for an annual membership fee. Gold Membership has two plan options: an Individual Plan with one (1) Gold Membership or as a Duo Plan with two (2) Gold Memberships sharing some benefits. Visit the D23 Membership page to see the pricing and benefits associated with each membership plan.

How old do I have to be to join D23?
You must be at least 18 years old to purchase an individual D23 Gold Membership for yourself or as a gift for another person (who also must be at least 18 years old), to purchase a D23 Gold Duo Plan for yourself, as the primary member, and a second person, as the affiliate member (who must also be at least 18 years old), and to purchase any other D23 goods or services. Each individual is allowed only one membership.

I live outside the United States. Can I become a D23 Member?
Yes! Guests outside of the United States can join, upgrade and/or continue their D23 membership.

Will I receive a confirmation of my membership upon joining D23?
Yes. An email confirmation will be sent to the email address entered when you completed your transaction.

Can I give a D23 Membership as a gift?
Yes! Please visit the Membership Information page and select the “Gift” membership option. Only Gold and Gold Family Memberships are available as gifts. D23 gift membership recipients will receive instructions on how to register for access to D23.com. D23 Gift Memberships cannot be purchased or shipped internationally.

GENERAL MEMBERSHIP

Is there a cost to become a D23 General Member?
Can I upgrade my D23 General Membership to a Gold Membership?
Do D23 General Members have access to all Member Discounts & Offers?

Is there a cost to become a D23 General Member?
General Membership is complimentary however you do not receive the annual member gift, the Disney twenty-three publication, access to exclusive events or any of the other benefits that Gold Members receive. You will still need to complete your sign-up process on D23.com, but no credit card is required.

Can I upgrade my D23 General Membership to a Gold Membership?
Yes, you can upgrade at any time. Click here for step-by-step instructions on how to upgrade.

Do D23 General Members have access to all Member Discounts & Offers?
A few discounts are available to General Members, but upgrade to a Gold Membership to get access to all our discounts and offers. To see current discounts available, visit the Discount and Offers page.

GOLD MEMBERSHIP

What is the cost to be come a D23 Gold Member?
For the Gold Duo Plan, what is the difference between primary and affiliate members?
I am an affiliate member on a Gold Duo Plan. Can I purchase a second Gold Member Collector Set or Disney twenty-three publication?
Will I still be able to purchase or renew a D23 Gold Family Membership?
Gold Family Membership allowed me to bring guests to select D23 events. Will the new Gold Duo Plan allow me to bring guests?
I previously joined as a D23 Gold Family member, how do I transition my D23 Gold Family Membership to the D23 Gold Duo Plan?
How many memberships can I purchase for myself?
How long will it take before I receive my D23 Gold Member Collector Set?
Can I cancel my Gold Membership?
What do I do if I have not received my Membership Kit, or have missed an issue of Disney twenty-three

What is the cost to become a D23 Gold or Gold Family Member?
Visit the Membership Information page to see the pricing and benefits for Gold and Gold Family membership.

For the Gold Duo Plan, what is the difference between primary and affiliate members?
The initial subscriber and purchaser of the Gold Duo Plan will be designated as the primary member, and the additional secondary membership will be designated as the affiliate member. The primary member is responsible for the annual membership payment and receives the Gold Member Collector Set and four quarterly publications. The primary member determines the identity of the affiliate member and is responsible for providing the affiliate member with his or her D23 Gold Membership information to activate the membership. The affiliate’s D23 Gold Membership will terminate at the end of the annual Gold Duo Plan term, and the primary member will be responsible for either renewing or changing the identity of the affiliate member in connection with each renewal of the annual membership.

I am an affiliate member on a Gold Duo Plan. Can I purchase a second Gold Member Collector Set or Disney twenty-three publication?
The Gold Member Collector Set and Disney twenty-three publication cannot be purchased separately.

Will I still be able to purchase or renew a D23 Gold Family Membership?
As of January 1, 2021, Gold Family Memberships will no longer be available for purchase or renewal, but existing Gold Family Memberships will be honored through the expiration of each member’s annual term.

Gold Family Membership allowed me to bring guests to select D23 events. Will the new Gold Duo Plan allow me to bring guests?
While we will continue to bring you events virtually, upon the return of in-person events, both D23 Gold Duo Plan members will be able to attend separately (or together) and each can bring guest(s) to select D23 events to join in the fun!

I previously joined as a D23 Gold Family member, how do I transition my D23 Gold Family Membership to the D23 Gold Duo Plan?
In early January 2021, an email will be sent to all existing D23 Gold Family Members with instructions on how to transition to the D23 Gold Duo plan. Note: D23 Gold Family Members who transition to D23 Gold Duo and current Gold Members who upgrade to Gold Duo will not receive a physical card or certificate for the affiliate member until they renew in 2021. Affiliate D23 Gold Members will receive an email with their member number and description of benefits upon registration.

How many memberships can I purchase for myself?
Members are limited to a single membership per calendar year.

How long will it take before I receive my D23 Gold Member Collector Set?
Your complete D23 Gold Member Collector Set should arrive within 2-3 weeks of purchase. To expedite receipt, some items may be shipped separately.

Can I cancel my Gold Membership?
Yes. However, D23 Gold Memberships are non-refundable and non-transferable, and there are no credits or refunds for partial-year cancellations.

What do I do if I have not received my Membership Kit, or have missed an issue of Disney twenty-three?
Please contact GuestRelations@D23.com.

CHARTER MEMBERSHIP

What is a D23 Charter Membership?
If I let my Charter Membership lapse, can I renew next year and still be considered a Charter Member?
If I am a Gold D23 Charter Member and renew as a General Member, will I retain my Charter status?
I am a D23 Gold Charter Member. Can I become the affiliate member on a D23 Gold Membership Duo Plan and keep my Charter Member status?

What is a D23 Charter Membership?
Charter Members are Disney Fans who joined D23 as D23 Gold Members when it was first established in 2009 and have remained Gold Members to date.

If I let my Charter Membership lapse, can I renew next year and still be considered a Charter Member?
No. If you let your D23 Gold Membership lapse and wish to become a D23 Gold Member at a later date, the lapse in Gold Member will cause you to lose Charter Member status.

If I am a Gold D23 Charter Member and downgrade to a General Member, will I retain my Charter status?
No. In order to maintain Charter status, you have to remain a D23 Gold Member with no lapses in Gold Member status.

I am a D23 Gold Charter Member. Can I become the affiliate member on a D23 Gold Membership Duo Plan and keep my Charter Member status?
No. In order to maintain your D23 Charter Membership status, you must be an individual D23 Gold Member or the primary member on the D23 Gold Membership Duo Plan.

ACCOUNT MANAGEMENT/RENEWAL

Whom can I contact if I have questions about my membership?
How do I update my billing and shipping information?
Will I have the same membership number if I change my membership level upon renewal?
I’m outside of the United States, how do I renew my Gold Membership?
I am an affiliate member on a Duo Plan, can I auto-renew my Gold Membership?
What is the difference between a Disney Account and a D23 Membership?
When does my membership expire?
I am not receiving D23 emails and e-newsletters. How can I be added to the mailing list?

Whom can I contact if I have questions about my membership?
Please contact GuestRelations@D23.com for any questions about your membership.

How do I update my billing and shipping information?
For D23 Gold Members in the United States, D23 will automatically charge the annual membership fee to the payment method provided until you cancel. Ensure the payment method is the one you would like to use for your Membership renewal by following the steps below:
Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: Select Account Information from the left menu.
Step 4: Verify that the payment method in the Payment Information section is the one you would like to use for your membership renewal. If no payment method is attached to your membership, please add a credit card.
Step 5: Verify that the shipping address is where you would like your D23 Gold Membership offerings delivered. If no delivery address is attached to your membership, please add a new U.S. address.

Will I have the same membership number if I change my membership level upon renewal?
Yes, your membership number and member since date will remain the same upon changing your membership level or downgrading to a D23 General Membership.

I’m outside of the United States, how do I renew my Gold Membership?
If you are a member living outside of the United States, your D23 Gold Membership plan will need to be manually renewed each year, starting in the last 30 days of your membership year by following these simple steps:
Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: Click the “Renew Now” button on the Account Information page or click “Renew” from the left menu.
Step 4: Click “Renew Today” to go to the checkout page. Confirm your details and select “Complete Order” to checkout.

Your membership has been renewed for another year. Note: this 1-Year Plan will need to be manually renewed every year to continue your Gold Member benefits. You have 30 days after your membership expires to renew your membership without a lapse in benefits.

I am an affiliate member on a Duo Plan, can I auto-renew my Gold Membership?
No, at the completion of your membership term, you must enter a new membership code provided to the primary member after successful renewal.

What is the difference between a Disney Account and a D23 Membership?
Your Disney Account is your access to everything Disney – allowing you to login to Disney websites, apps and other experiences, as well as your D23 membership. You must have a Disney Account to be a D23 member.

When does my membership expire?
When signed in to D23.com, you can also view your profile information (including membership expiration date) by clicking on “View Account” from the My Account dropdown. For Gold Members, the expiration date is also on the back of your membership card. General memberships do not expire.
Please contact GuestRelations@D23.com for additional questions about membership expiration.

I am not receiving D23 emails and e- newsletters. How can I be added to the mailing list?
If you are a current D23 Member, please click here and ensure that D23 emails are selected in the list.

Please check your email Spam folder for emails from D23. Mark any emails from D23 as “Not Spam” to add it to your whitelist which should send future emails to your regular Inbox.

If you are a current D23 member, please contact GuestRelations@D23.com and provide your membership number and the name under which the membership is registered.

If you are not a D23 member, and would like to join the Official Disney Fan Club, visit the Membership Information page and join D23 today!

MEMBERSHIP UPGRADE

How do I upgrade from General to a Gold or Gold Family Membership?
Can I upgrade from Gold to Gold Family mid-year?
What payment methods can I use?

How do I upgrade from General to a D23 Gold Membership plan?
Upgrading your Membership just takes a few simple steps!

Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: Select Upgrade from the left menu.
Step 4: Select the Upgrade Today button for either a Gold or Gold Duo Plan to upgrade. Follow the prompts to confirm. Congratulations! You have upgraded your D23 Membership.

Have a question? We’re happy to help! Please call (855) D23-5973 or email GuestRelations@D23.com to reach our Guest Services team.

Can I upgrade from Gold to Gold Duo mid-year?
Yes, you may upgrade at anytime.
Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: Select Modify/Cancel from the left menu.
Step 4: Select the Upgrade Today button to upgrade. Follow the prompts to confirm. Congratulations! You have upgraded your D23 Membership.
Notes: Upgrading your Membership mid-cycle does not extend your existing renewal date, you will receive a new Membership card in the mail.

What payment methods can I use?
Major credit cards are required for purchasing a Gold Membership plan. We accept Visa, MasterCard, American Express and Discover. We cannot accept gift cards, Disney Rewards® Redemption Cards, PayPal, Visa Checkout, Apple Pay™ or any other form of payment.

HOW TO CANCEL

How do I cancel the renewal of my Gold or Gold Family Membership?

How do I cancel the renewal of my Gold or Gold Family Membership?
D23 Memberships are non-refundable and non-transferable, and there are no credits or refunds for partial-year cancellations. However, you can cancel the renewal of your Membership following the steps below.
Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: Select Modify/Cancel from the left menu.
Step 4: Select the Cancel Your Gold/Gold Family Membership link then follow the prompts to confirm.

MEMBERSHIP SHIPPING

I live outside of the United States, how much will shipping cost?
I live outside of the United States, can I purchase a membership with a shipping address in the United States?
Are there any countries or territories you don’t ship to?
Who pays for Duties and Taxes?
Are there any other shipping exceptions and restrictions?

I live outside of the United States, how much will shipping cost?
The cost to ship internationally varies and depends on the size and destination of the shipment. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information about international shipping, contact Guest Services by selecting a contact option at the bottom of this article.

I live outside of the United States, can I purchase a membership with a shipping address in the United States?
We are unable to allow guests with billing addresses outside of the United States to ship to an address in the United States.

Are there any countries or territories you don’t ship to?
We are unable to ship to a PO Box location for any U.S. Territory or international address. Express Delivery is not available. Please be advised that we are unable to ship to the following countries or geographical areas: Afghanistan, Albania, Andorra, Antarctica, Argentina, Armenia, Ascension Island (UK), Azerbaijan, Belarus, Bosnia , Bouvet Island (Norway), British Indies Chagos, Bulgaria, Caroline Islands, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo (Democratic Republic of), Croatia, Cuba, Czech Republic, Estonia, Falkland Islands, French Southern Territories, Gambia, Georgia, Ghana, Greece, Guinea-Bissau, Heard & McDonald Islands (Australia), Herzegovina, Hungary, Kazakhstan, Moldova, Kyrgyzstan, India, Indonesia, Iran, Iraq, Jan Meyen Island (Norway), Johnston Island (US), Lao Peoples Democratic Republic (previously Laos), Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Malaysia, Marshall Islands, Mayotte, Midway Islands (US), Myanmar, Nauru, Nigeria, Niue, North Korea, Pakistan, Pitcairn Island (UK), Romania, Russia, Rwanda, Saint Helena (UK), Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Serbia & Montenegro, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Sudan, Syria, Svalbard and Jan Mayen, Taiwan, Tajikistan, Thailand, Togo, Tokelau (New Zealand), Tristan Da Cunna (UK), Turkey, Turkmenistan, Ukraine, Uzbekistan, Vietnam, Wake Island (US), Western Sahara, Yugoslavia

Who pays for Duties and Taxes?
Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office.

Are there any other shipping exceptions and restrictions?
Delivery to remote or rural areas may take longer than specified. Items ordered together may ship separately. Express Delivery is not available. There is no delivery on holidays. D23 can provide tracking information to initial point of delivery only. Please contact your local USPS or PO Box location or Military mail station for additional tracking information.

D23 EVENTS

Where are D23 events held?
Is there a cost to attend D23 events?
Does my membership entitle me to admission to events?
How do I purchase tickets for an event/when will tickets be available?
Can I show up at the event and see if someone doesn’t check in?
If I buy a ticket to an event that occurs after my membership expires, can I still attend?
I just purchased a new D23 Gold Membership. When can I purchase event tickets?
How do I receive my tickets?
What if I do not receive my tickets prior to the event?
How long do I have to complete the ticket checkout process?
What if I encounter technical difficulties while purchasing event tickets or D23 Membership?
What do I need to bring to the event?
Whom do I contact if I need assistance with my event ticket request (e.g. special dietary needs)?
Are sign language interpreting services available at D23 Member events?

Where are D23 events held?
Disney fans are everywhere, and so are D23 events! Over the past few years, we have held events in in Boston, Chicago, New York City, Newark, Miami, Philadelphia, Phoenix, San Diego, San Francisco, Seattle, and Washington D.C. Because of the rich Disney history in Florida and California, many events are held in these states as well.

Is there a cost to attend D23 events?
D23 offers a mix of complimentary and premium events for D23 Members. The prices for D23 Member events vary.

Does my membership entitle me to admission to events?
D23 Membership includes the opportunity to attend special D23 Member events. Because some events have very limited capacities, we cannot guarantee that being a D23 Member will mean you get into each D23 Member event.

How do I purchase tickets for an event/when will tickets be available?
When ticketing information is available it will be listed on the Upcoming Events page. To purchase tickets, visit the event page at the date and time listed, and you be directed on how to purchase or reserve tickets.

Can I show up at the event and see if someone doesn’t check in?
Please do not come to an event unless you are confirmed to attend. We will not have a waitlist at the door for any events. Additionally, please do not bring more guests than noted in your confirmation, as we cannot accommodate unconfirmed guests.

If I buy a ticket to an event that occurs after my membership expires, can I still attend?
All D23 Member-exclusive events are only open to D23 Members in good standing. You must bring your current D23 Membership card and valid photo ID in order to attend a D23 event.

I just purchased a new D23 Gold Membership. When can I purchase event tickets?
New D23 Memberships typically take two to three (2–3) business days to update in the ticketing system. Please make sure you have purchased your D23 Membership at least four business days prior to the event ticket on-sale date to ensure a smooth checkout.

How do I receive my tickets?
All D23 guests will have the option to select “PRINT AT HOME” or “MOBILE” while completing the ticket checkout process. Guests will receive a confirmation email once checkout has been completed. If a guest selects “PRINT AT HOME,” the confirmation email will include a link to print the tickets. If a guest selects “MOBILE,” they will immediately receive a text message with a link to load tickets. Event ticket links will be accessible through the event day and may be redownloaded or reprinted. However, each ticket may only be scanned once at the event check-in.
PLEASE NOTE: Standard text message rates may apply to those who select “MOBILE.”

What if I do not receive my tickets prior to the event?
Check spam and junk folders to ensure the tickets have been successfully delivered. Emailed tickets will be sent from DisneyD23@events2email.com. Please make sure your mobile device can receive incoming text messages and data. If you still haven’t received the tickets within 48 hours of the event, please contact Guest Services at GuestRelations@D23.com.

How long do I have to complete the ticket checkout process?
All D23 Members will have eight (8) minutes to fully complete the event ticket checkout process. If tickets in your cart have not been paid for at the end of the allotted checkout window, they will be released and available to the next guest in line. Please have D23 Membership and payment information ready at the time of purchase.

What if I encounter technical difficulties while purchasing event tickets or D23 Membership?
D23 and TWDC are not liable for technical, hardware, software, internet speed, telephone or other transmission failures of any kind; lost or unavailable network connections or incomplete, garbled or delayed computer transmissions whether caused by D23, users or by any equipment utilized in purchase or by human error which may occur in the processing of submissions and/or which may limit a participant’s ability to purchase. For further assistance, please contact GuestRelations@D23.com.

What do I need to bring to the event?
All guests must provide a ticket when checking in for a D23 event. The D23 Member must also bring their D23 Gold Member Card and valid photo identification.

Whom do I contact if I need assistance with my event ticket request (e.g. special dietary needs)?
If you have special needs or require additional accommodations, please contact GuestRelations@D23.com and provide as much information as possible. We will do our best to make sure options are available to accommodate your request.

Are sign language interpreting services available at D23 Member events?
Yes. If you wish to request for sign language interpreting services for an event, please submit your request to GuestRelations@D23.com at least two weeks prior to the event date.