About D23
Becoming a D23 Member
General Membership
Gold/Gold Family Membership
Charter Membership
Account & Sign in Information
Membership Renewal
Membership Upgrade
D23 Events
D23 Merchandise
D23 Expo
D23.com Site Preview
Contact Us

ABOUT D23

What is D23?
What does D23 stand for?
Is D23 on social media?
Can I share D23.com’s exclusive member content?

What is D23?

D23 is “The Official Disney Fan Club” — established on March 10, 2009, as the first-ever “official” club of its kind in the history of The Walt Disney Company. From beloved Disney Parks to the legendary Walt Disney Animation Studios, Disney has built a rich legacy on imagination and creativity, but would be nowhere without its passionate fans.

D23 was established to bring Disney fans closer to the “magic” through one-of-a-kind experiences, special events, unique merchandise offerings, quarterly publications, exclusive online content, and opportunities to meet others who share the same affection for Disney. D23 offers fans an insider look at every corner of Disney, from the parks, animation, television and film to the treasures of the legendary Walt Disney Archives.

What does D23 stand for?
The “D” stands for Disney, and “23” represents 1923, the year that Walt Disney arrived in California and founded what was to ultimately become The Walt Disney Company.

Is D23 on social media?
Yes! For breaking news and all things Disney, follow DisneyD23 on Facebook, Twitter, YouTube, Instagram, and Pinterest.

Make sure to also update your account preferences on Facebook and YouTube to ensure that you get all the latest Disney news from D23! Step by step instructions are available here.

Can I share D23.com’s exclusive member content?
Absolutely! Use D23.com’s social sharing icons and sharable URL to give your friends access to your favorite articles and features. Please note, your friends will only be able to access each article you share for a limited time, after which point, they will need to sign in or join D23.

To share to a specific social network, click on the social icons from “share this page” located in the black bar at the top of your web browser, or use the “share this” social icons below articles and images.

If you would like to use a sharable URL, click on the chain link icon from “share this page” located in the top of your web browser, and copy the URL provided.

D23.com Share Link

BECOMING A D23 MEMBER

How do I become a D23 Member?
Is there a cost to become a D23 Member?
How old do I have to be to join D23?
I live outside the United States. Can I become a D23 Member?
Will I receive a confirmation of my membership upon joining D23?
Can I give a D23 Membership as a gift?

How do I become a D23 Member?
Visit the Membership Information page or DisneyStore.com/D23 and select a General, Gold, or Gold Family Membership level.

Please note: To become a D23 Member, you must complete the transaction on DisneyStore.com (there will be no charge for General Membership). Upon completion, you may sign onto D23.com to see exclusive member content with your existing Disney Account information from DisneyStore.com, or create a new Disney Account by clicking the Sign In button at the top of the page, and selecting “Create an Account”.

Is there a cost to become a D23 Member?
There are 3 levels of D23 Membership: General, Gold, and Gold Family. General Membership is complimentary! For extra Disney magic, Gold and Gold Family memberships can be purchased. Visit the Membership Information page to see the pricing and benefits associated with each level of membership.

How old do I have to be to join D23?
D23 is for Disney fans of all ages! However, an adult must complete the registration process for fans under the age of 18. If you are an adult setting up a Gold membership for a child or teen, please call (855) D23-5973 or email GuestRelations@D23.com.

Don’t forget, you can also purchase a D23 Gold Family Membership and bring up to 3 guests to select D23 events! Most member events are suitable for the whole family.

I live outside the United States. Can I become a D23 Member?
Yes! Disney fans live all over the world and we encourage international fans to become D23 Members. If you live outside the United States, simply register for a Disney account at https://disneyworld.disney.go.com/registration/ and then click here to join! Please note, international shipping charges will apply.

Will I receive a confirmation of my membership upon joining D23?
Yes. An email confirmation including your membership number will be sent to the email address entered when you completed your transaction on DisneyStore.com.

Can I give a D23 Membership as a gift?
Yes! Please visit the Membership Information page and select the “Gifted” membership option. You may also give the gift of membership by visiting this page on DisneyStore.com. Only Gold and Gold Family Memberships are available as gifts. D23 gift membership recipients will receive instructions on how to register for access to D23.com, and will be responsible for paying any applicable state tax.

GENERAL MEMBERSHIP

Is there a cost to become a D23 General Member?
Can I upgrade my D23 General Membership to a Gold or Gold Family Membership?
Do D23 General Members have access to all Member Discounts & Offers?

Is there a cost to become a D23 General Member?
General Membership is complimentary! You will still need to complete your transaction on DisneyStore.com, but no credit card is required.

Can I upgrade my D23 General Membership to a Gold or Gold Family Membership?
Yes, you can upgrade at any time. Click here for step-by-step instructions on how to upgrade.

Do D23 General Members have access to all Member Discounts & Offers?
Some discounts are exclusive to D23 Gold Members, and may require a D23 Membership Card. Others are open to all D23 Members. To see current discounts available, visit the Discount and Offers page.

GOLD/GOLD FAMILY
MEMBERSHIP

What is the cost to be come a D23 Gold or Gold Family Member?
What do I receive with a D23 Gold/Gold Family Membership?
What is the difference between a Gold Membership and a Gold Family Membership?
Why did you introduce Gold Family Membership?
How do you define “Family” in Gold Family Membership?
How many memberships can I purchase for myself?
How long will it take before I receive my D23 Gold or Gold Family Membership kit?
Can I cancel my Gold or Gold Family Membership?
What do I do if I have not received my Membership Kit, or have missed an issue of Disney twenty-three?

What is the cost to become a D23 Gold or Gold Family Member?
Visit the Membership Information page to see the pricing and benefits for Gold and Gold Family membership.

What do I receive with a D23 Gold/Gold Family Membership?

    • One-year subscription (four issues) to the award-winning Disney twenty-three publication – D23’s exquisite collectible magazine, exclusively available to D23 Gold Members, is filled with stunning photography, dazzling illustrations, and Disney insider perspectives. It’s an all-access pass to discovering the magic of Disney’s past, present, and future!

    • Exclusive Special Events and Merchandise – D23 offers its members unique special event opportunities throughout the year, as well as access to member-exclusive, limited-edition merchandise and collectibles.
 D23 Gold Members are also invite to bring one guest to select D23 Member events.

    • 2016 Annual Membership Gift: From the Office of Walt Disney The 2016 D23 Member Gift is a first-of-its-kind collection, inviting Gold Members to celebrate the return of Walt Disney’s office suite to his Burbank studio lot. Thoughtfully selected from the Walt Disney Archives, 23 meticulously reproduced treasures combine to trace Walt’s path from America’s heartland to the world stage.

    • Membership Card and Certificate – A D23 membership card and personalized membership certificate.

    • “FanFare” E-Newsletters – Subscription to the exclusive weekly D23 FanFare e-newsletter with breaking Disney news and special offers.

  • Additional Benefits – Promotional offers, exclusive content and discounts throughout the year. More details available here.

What is the difference between a Gold Membership and a Gold Family Membership?
Gold Membership entitles a member to bring one guest to select D23 Member events. A Gold Family Membership entitles members to bring up to three guests to select D23 Member events.

Why did you introduce Gold Family Membership?
We wanted to give members the opportunity to bring additional guests to our exclusive events.

How do you define “Family” in Gold Family Membership?
“Family” is defined as the one, two or three guests you would like to join you at select D23 Member events.

How many memberships can I purchase for myself?
Members are limited to a single membership per calendar year.

How long will it take before I receive my D23 Gold or Gold Family Membership Kit?
Your complete Membership Kit will arrive within 3-4 weeks of purchase. To expedite receipt, some items may be shipped separately.

Can I cancel my Gold or Gold Family Membership?
D23 Gold and Gold Family Memberships are non-refundable and non-transferable.

What do I do if I have not received my Membership Kit, or have missed an issue of Disney twenty-three?
Please contact GuestRelations@D23.com.

CHARTER MEMBERSHIP

What is a D23 Charter Membership?
If I let my Charter Membership lapse, can I renew next year and still be considered a Charter Member?
If I am a Gold D23 Charter Member and renew as a General Member, will I retain my Charter status?

What is a D23 Charter Membership?
Charter Members are Disney Fans who joined D23 when it was first established in 2009 and have remained members to date.

If I let my Charter Membership lapse, can I renew next year and still be considered a Charter Member?
No. If you let your Charter Membership lapse and wish to become a D23 Member at a later date, you will need to purchase a new D23 Membership and you will no longer be considered a Charter Member.

If I am a Gold D23 Charter Member and renew as a General Member, will I retain my Charter status?
Yes. Please contact GuestRelations@D23.com before your Gold membership expires.

ACCOUNT & SIGN IN INFORMATION

Why do I need to sign in to D23.com?
What is my Disney Account or D23.com sign in information?
How do I create an account on D23.com?
Why am I being asked to verify my membership level if I am already signed in to D23.com?
I completed the D23 Membership sign up process on DisneyStore.com. What do I do next?
Whom can I contact if I need to change my address or have questions about my membership?
When does my membership expire?
I am not receiving D23 emails and e-newsletters. How can I be added to the mailing list?

Why do I need to sign in to D23.com?
One of the many benefits D23 Members enjoy is exclusive access to inside looks, Disney behind-the-scenes features, the full Disney A-Z, discounts, and all things Disney on D23.com.

We are constantly working to improve this experience for our members, and therefore refreshed our site in August 2015. At that time, we opened the site up to allow all Disney fans to preview the full D23.com for a temporary period. While this preview has ended, D23 Members will still have unlimited access to D23.com by simply signing in!

What is my Disney Account or D23.com sign in information?
If you are an existing D23 Member, please sign in to D23.com using your email and password from either DisneyStore.com, or other Disney Sites. Please note, sign in credentials used on D23.com prior to August 2015 will no longer be valid. However, your DisneyStore.com or other Disney site credentials will be linked to your existing D23 Membership information.

If you are not a D23 Member, join D23 to enjoy unlimited access to D23.com and many other member benefits! For more information on how to join D23, please click here.

If you have any problems, please contact GuestRelations@D23.com.

How do I create an account on D23.com?
If you are not a D23 Member, visit DisneyStore.com/D23 and select a General (complimentary), Gold, or Gold Family Membership. Upon completion of this transaction, you may use your Disney Store login information to sign in to D23.com.

Why am I being asked to verify my membership level if I am already signed in to D23.com?
In addition to having a Disney Account, you must also complete your D23 Membership sign up transaction on DisneyStore.com/D23 (there is no charge for General Membership).

Your Disney Account is the same as your sign in information on DisneyStore.com, or other Disney Sites. If you do not have a Disney Account, create one by clicking the Sign In button at the top of the page, and selecting “Create an Account”.

If you have an existing Disney Account, have completed your transaction on DisneyStore.com, and are still having problems signing in, please contact GuestRelations@D23.com.

I completed the D23 Membership sign up process on DisneyStore.com. What do I do next?
Use your Disney Account/DisneyStore.com email and password to sign in to D23.com, and let the Disney magic begin!

Whom can I contact if I need to change my address or have questions about my membership?
Please contact GuestRelations@D23.com for changes to your contact information and any questions about your membership.

When does my membership expire?
General Memberships do not expire.

For Gold and Gold Family Members, the expiration date is on the back of your membership card. When signed in to D23.com, you can also view your profile information (including membership expiration date) by clicking on “View Profile” from the My Account dropdown.

Please contact GuestRelations@D23.com for additional questions about membership expiration.

I am not receiving D23 emails and e- newsletters. How can I be added to the mailing list?
If you are a current D23 member, please contact GuestRelations@D23.com and provide your membership number and the name under which the membership is registered.

If you are not a D23 member, and would like to get breaking news, exclusive stories, and special discounts delivered right to your inbox, visit the Membership Information page and join D23 today!

MEMBERSHIP RENEWAL

Do I need to renew my D23 Membership each year?
Will my D23 Gold or Gold Family Membership be automatically renewed?
When can I renew my D23 Gold or Gold Family Membership?
How do I renew my Gold or Gold Family Membership?
Will I have the same membership number if I change my membership level upon renewal?

Do I need to renew my D23 Membership each year?
General Members do not need to renew their D23 Membership.

Gold or Gold Family Members will need to renew membership each year. To ensure you never miss a Disney moment, you may renew up to 120 days prior to your membership expiration date. More information about the membership renewal process is available here.

Will my D23 Gold or Gold Family Membership be automatically renewed?
No. We will do our best to remind you when your membership expiration approaches, but please check your membership card, or your Profile page on D23.com to ensure that you renew you membership without missing any publications, events, or limited-edition merchandise.

When can I renew my D23 Gold or Gold Family Membership?
You can renew your membership if you are within 120 days of expiration (Gold and Gold Family Memberships expire on the last day of the month listed on your membership card).

How do I renew my D23 Gold or Gold Family Membership?
Renewing your membership just takes a few simple steps!

Step 1: Sign in to DisneyStore.com with your email address and password.
Step 2: In the top right corner, click on “Account Info”, then select “My Account”.
Step 3: Scroll down to your D23 Membership details and select your membership level under “Renew Your Membership”.
Step 4: Click “Add to Bag” to complete your checkout on DisneyStore.com. You’ve successfully renewed your membership for a full year!

Visit DisneyStore.com to renew your membership today.

Have a question? We’re happy to help! Please call (855) D23-5973 or email GuestRelations@D23.com to reach our Guest Services team.

Will I have the same membership number if I change my membership level upon renewal?
To keep your D23 Membership number, please contact GuestRelations@D23.com.

MEMBERSHIP UPGRADE

How do I upgrade my D23 Membership?
Upgrading your Membership, is as easy as 1-2-3!

Step 1: Sign in to DisneyStore.com with your email address and password.
Step 2: In the top right corner, click on “Account Info”, then select “My Account”.
Step 3: Scroll down to your D23 Membership details and select your desired membership level under “Change Your Membership Level”.
Step 4: Click “Add to Bag” to complete your checkout on DisneyStore.com. Congratulations! You have upgraded your D23 Membership.

Once you upgrade, your expiration date will be one year from the end of the month in which you upgraded (for example, if you renew on January 10, 2015, your membership will expire on January 31, 2016).

Visit DisneyStore.com to upgrade your membership today.

Have a question? We’re happy to help! Please call (855) D23-5973 or email GuestRelations@D23.com to reach our Guest Services team.

D23 EVENTS

Where are D23 events held?
Is there a cost to attend D23 events?
Does my membership entitle me to admission to events?
How do I purchase tickets for an event/when will tickets be available?
How many tickets are available for D23 events?
If the event is listed as “sold out”, can I still be added to the waitlist?
If I am waitlisted for the event, how will I know if I have been cleared?
Can I show up at the event and see if someone doesn’t check in?
If I buy a ticket to an event that occurs after my membership expires, can I still attend?
If I am an annual passholder, can I get a discount on D23 Events that include theme park admission?
How soon can I sign up for an event after I purchase a membership?
Whom do I contact if I need assistance with my event ticket request (e.g. special dietary needs)?
Are sign language interpreting services available at D23 Member events?

Where are D23 events held?
Disney fans are everywhere, and so are D23 events! Over the past few years, we have held events in in Boston, Chicago, New York City, Newark, Miami, Philadelphia, Phoenix, San Diego, San Francisco, Seattle, and Washington D.C. Because of the rich Disney history in Florida and California, many events are held in these states as well.

Is there a cost to attend D23 events?
D23 offers a mix of free and paid events for D23 Members. The prices for D23 Member events vary by event production costs and exclusive offerings.

Does my membership entitle me to admission to events?
D23 Membership includes the opportunity to attend special D23 Member events. Because some events have very limited capacities, we can not guarantee that being a D23 Member will mean you get into each D23 Member event.

How do I purchase tickets for an event/when will tickets be available?
When ticketing information is available it will be listed on the Upcoming Events page. To purchase tickets, visit the event page at the date and time listed, and you be directed on how to purchase or reserve tickets.

How many tickets are available for D23 events?
In order to assure the best possible experience for our D23 Members, space varies by event.

If the event is listed as “sold out,” can I still be added to the waitlist?
If an event is listed as “sold out,” the waitlist for the event has also been closed.

If I am waitlisted for the event, how will I know if I have been cleared?
You will be notified via email if you are cleared to attend the event. Please note, you will need to respond within the window of time specified in the email or your space will be given to the next person on the waiting list.

Can I show up at the event and see if someone doesn’t check in?
Please do not come to an event unless you are confirmed to attend. We will not have a waitlist at the door for any events. Additionally, please do not bring more guests than noted in your confirmation, as we cannot accommodate unconfirmed guests.

If I buy a ticket to an event that occurs after my membership expires, can I still attend?
All D23 Member-exclusive events are only open to D23 Members in good standing. You must bring your current D23 Membership card and valid photo ID in order to attend a D23 event.

If I am an annual passholder, can I get a discount on D23 Events that include theme park admission?
Unfortunately, we are unable to offer a different price for events where park admission is included.

How soon can I sign up for an event after I purchase a membership?
Please allow 2-3 business days after purchase for your membership to process before signing up for a D23 event.

Whom do I contact if I need assistance with my event ticket request (e.g. special dietary needs)?
Please contact GuestRelations@D23.com.

If you have special dietary needs, and are attending an event that includes a full meal, please contact GuestRelations@D23.com and provide as much information as possible. We will do our best to make sure options are available to accommodate your request.

Are sign language interpreting services available at D23 Member events?
Yes. If you wish to request for sign language interpreting services for an event, please submit your request to GuestRelations@D23.com at least two weeks prior to the event date.

D23 MERCHANDISE

What kind of exclusive merchandise can I purchase as a D23 Member?
Can I buy additional copies of the Disney twenty-three quarterly publication?

What kind of exclusive merchandise can I purchase as a D23 Member?
A variety of exclusive merchandise, accessories, and apparel are available for D23 Members. The ever-growing assortment is featured on DisneyStore.com in Boutique 23.

Can I buy additional copies of the Disney twenty-three quarterly publication?
Disney twenty-three is available exclusively to D23 Gold and Gold Family Members. Additional copies of the publication cannot be purchased.

D23 Expo

What is D23 Expo?

What is D23 Expo?
D23 Expo is the ultimate Disney fan experience. The inaugural D23 Expo took place at the Anaheim Convention Center in Anaheim, California in 2009, and was followed by equally popular events in August 2011, August 2013 and August 2015. The event features incredible speakers, celebrity appearances, breathtaking exhibitions, sneak peeks, film screenings, one-of-a-kind merchandise, and much more. For more information on D23 Expo, please click here.

D23.COM SITE PREVIEW

Why did the D23.com site preview come to an end?
Is there anything I need to do now that the site preview has ended?

Why did the D23.com site preview come to an end?
One of the many benefits D23 Members enjoy is exclusive access to inside looks, Disney behind-the-scenes features, the full Disney A-Z, discounts, and all things Disney on D23.com.

We are constantly working to improve this experience for our members, and therefore refreshed our site in August 2015, at which time, we opened the site up to allow all Disney fans to preview the full D23.com for a temporary period of time. This temporary preview period has now ended, but you can still keep your unlimited access to D23.com! Please see the Account & Sign In Information section for more information.

Is there anything I need to do now that the site preview has ended?
If you are an existing D23 Member, please sign in to D23.com using your email and password from either DisneyStore.com, or other Disney Sites. Please note, sign in credentials used on D23.com prior to August 2015 will no longer be valid, and your DisneyStore.com or other Disney site credentials will be linked to your existing D23 Membership information.

If you are not a D23 Member, join D23 to keep unlimited access to D23.com and enjoy many other member benefits! Visit the Membership Information page or DisneyStore.com/D23 and select a General (complimentary), Gold, or Gold Family Membership level. Once you have completed the sign up process, you may then sign in to D23.com using your existing Disney Account information from DisneyStore.com.

If you have any problems signing up, please contact GuestRelations@D23.com.