About D23
Becoming a D23 Member
General Membership
Gold/Gold Family Membership
Charter Membership
Account & Sign in Information
Membership Renewal
Membership Upgrade
Membership Shipping
D23 Events
D23 Merchandise
D23 Expo
Contact Us

ABOUT D23

What is D23?
What does D23 stand for?
Is D23 on social media?

What is D23?

D23 is “The Official Disney Fan Club” — established on March 10, 2009, as the first-ever “official” club of its kind in the history of The Walt Disney Company. From beloved Disney Parks to the legendary Walt Disney Animation Studios, Disney has built a rich legacy on imagination and creativity, but would be nowhere without its passionate fans.

D23 was established to bring Disney fans closer to the “magic” through one-of-a-kind experiences, special events, unique merchandise offerings, quarterly publications, exclusive online content, and opportunities to meet others who share the same affection for Disney. D23 offers fans an insider look at every corner of Disney, from the parks, animation, television and film to the treasures of the legendary Walt Disney Archives.

What does D23 stand for?
The “D” stands for Disney, and “23” represents 1923, the year that Walt Disney arrived in California and founded what was to ultimately become The Walt Disney Company.

Is D23 on social media?
Yes! For breaking news and all things Disney, follow DisneyD23 on Facebook, Twitter, YouTube, and Instagram.

Make sure to also update your account preferences on Facebook and YouTube to ensure that you get all the latest Disney news from D23! Step by step instructions are available here.

BECOMING A D23 MEMBER

How do I become a D23 Member?
Is there a cost to become a D23 Member?
How old do I have to be to join D23?
I live outside the United States. Can I become a D23 Member?
Will I receive a confirmation of my membership upon joining D23?
Can I give a D23 Membership as a gift?

How do I become a D23 Member?
Visit the Membership Information page and select a General, Gold, or Gold Family Membership level.

Is there a cost to become a D23 Member?
There are 3 levels of D23 Membership: Gold, Gold Family, and General. Gold and Gold Family Memberships provide the most benefits and are available for an annual membership fee. Visit the D23 Membership page to see the pricing and benefits associated with each level of membership.

How old do I have to be to join D23?
To purchase or sign up for a membership for yourself or as a gift for another individual (and to purchase any D23 merchandise), you must be at least 18 years old.

I live outside the United States. Can I become a D23 Member?
Yes! Guests outside of the United States can now join, upgrade and/or continue their D23 membership.

Will I receive a confirmation of my membership upon joining D23?
Yes. An email confirmation will be sent to the email address entered when you completed your transaction.

Can I give a D23 Membership as a gift?
Yes! Please visit the Membership Information page and select the “Gift” membership option. Only Gold and Gold Family Memberships are available as gifts. D23 gift membership recipients will receive instructions on how to register for access to D23.com. D23 Gift Memberships cannot be purchased or shipped internationally.

GENERAL MEMBERSHIP

Is there a cost to become a D23 General Member?
Can I upgrade my D23 General Membership to a Gold or Gold Family Membership?
Do D23 General Members have access to all Member Discounts & Offers?

Is there a cost to become a D23 General Member?
General Membership is complimentary however you do not receive the annual member gift, the Disney twenty-three publication, access to exclusive events or any of the other benefits that Gold or Gold Family members receive. You will still need to complete your sign-up process on D23.com, but no credit card is required.

Can I upgrade my D23 General Membership to a Gold or Gold Family Membership?
Yes, you can upgrade at any time. Click here for step-by-step instructions on how to upgrade.

Do D23 General Members have access to all Member Discounts & Offers?
A few discounts are available to General Members, but upgrade to a Gold Membership to get access to all our discounts and offers. To see current discounts available, visit the Discount and Offers page.

GOLD/GOLD FAMILY
 MEMBERSHIP

What is the cost to be come a D23 Gold or Gold Family Member?
What do I receive with a D23 Gold/Gold Family Membership?
What is the difference between a Gold Membership and a Gold Family Membership?
How do you define “Family” in Gold Family Membership?
How many memberships can I purchase for myself?
How long will it take before I receive my D23 Gold or Gold Family Membership kit?
Can I cancel my Gold or Gold Family Membership?
What do I do if I have not received my Membership Kit, or have missed an issue of Disney twenty-three?

What is the cost to become a D23 Gold or Gold Family Member?
Visit the Membership Information page to see the pricing and benefits for Gold and Gold Family membership.

What do I receive with a D23 Gold/Gold Family Membership?

    • One-year subscription (four issues) to the award-winning Disney twenty-three publication – D23’s exquisite collectible magazine, exclusively available to D23 Gold Members, is filled with stunning photography, dazzling illustrations, and Disney insider perspectives. It’s an all-access pass to discovering the magic of Disney’s past, present, and future!

    • Exclusive Special Events and Merchandise – D23 offers its members unique special event opportunities throughout the year, as well as access to member-exclusive, limited-edition merchandise and collectibles.
 D23 Gold Members are also invited to bring one guest to select D23 Member events.

    • 2019 Gold Member Gift: 10 Fan-Tastic Milestones Pin Set—From The Skeleton Dance to Up. Celebrate D23’s 10th anniversary and 10 of 2019’s momentous Disney anniversaries with a collection of beautifully designed pins, presented in an exclusive D23 embossed tin.

    • Membership Card and Certificate – A D23 membership card and personalized membership certificate.

    • “FanFare” E-Newsletters – Subscription to the exclusive weekly D23 FanFare e-newsletter with breaking Disney news and special offers.

    • Additional Benefits – Promotional offers, exclusive content and discounts throughout the year. More details available here.

What is the difference between a Gold Membership and a Gold Family Membership?
Gold Membership entitles a member to bring one guest to select D23 Member events. A Gold Family Membership entitles members to bring up to three guests to select D23 Member events.

How do you define “Family” in Gold Family Membership?
“Family” is defined as the one, two or three guests you would like to join you at select D23 Member events.

How many memberships can I purchase for myself?
Members are limited to a single membership per calendar year.

How long will it take before I receive my D23 Gold or Gold Family Membership Kit?
Your complete Membership Kit should arrive within 3-4 weeks of purchase. To expedite receipt, some items may be shipped separately.

Can I cancel my Gold or Gold Family Membership?
Yes. However, D23 Gold and Gold Family Memberships are non-refundable and non-transferable, and there are no credits or refunds for mid-year cancellations.

What do I do if I have not received my Membership Kit, or have missed an issue of Disney twenty-three?
Please contact GuestRelations@D23.com.

CHARTER MEMBERSHIP

What is a D23 Charter Membership?
If I let my Charter Membership lapse, can I renew next year and still be considered a Charter Member?
If I am a Gold D23 Charter Member and renew as a General Member, will I retain my Charter status?

What is a D23 Charter Membership?
Charter Members are Disney Fans who joined D23 when it was first established in 2009 and have remained Gold Members to date.

If I let my Charter Membership lapse, can I renew next year and still be considered a Charter Member?
No. If you let your Charter Membership lapse and wish to become a D23 Member at a later date, you will need to purchase a new D23 Membership and you will no longer be considered a Charter Member.

If I am a Gold D23 Charter Member and downgrade to a General Member, will I retain my Charter status?
No. In order to maintain Charter status you must renew before your Gold or Gold Family membership expires.

ACCOUNT & SIGN IN INFORMATION

How do I create an account on D23.com?
Whom can I contact if I have questions about my membership?
When does my membership expire?
I am not receiving D23 emails and e-newsletters. How can I be added to the mailing list?

How do I create an account on D23.com?
If you are not a D23 Member, click the Join D23 button, then sign in or create a Disney account. Then select the Gold or Gold Family membership level you would like to sign up for.

Whom can I contact if I have questions about my membership?
Please contact GuestRelations@D23.com for any questions about your membership.

When does my membership expire?
For Gold and Gold Family Members, the expiration date is on the back of your membership card. When signed in to D23.com, you can also view your profile information (including membership expiration date) by clicking on “View Account” from the My Account dropdown. General memberships do not expire.

Please contact GuestRelations@D23.com for additional questions about membership expiration.

I am not receiving D23 emails and e- newsletters. How can I be added to the mailing list?
If you are a current D23 Member, please click here and ensure that D23 emails are selected in the list.

Please check your email Spam folder for emails from D23. Mark any emails from D23 as “Not Spam” to add it to your whitelist which should send future emails to your regular Inbox.

If you are a current D23 member, please contact GuestRelations@D23.com and provide your membership number and the name under which the membership is registered.

If you are not a D23 member, and would like to join the Official Disney Fan Club, visit the Membership Information page and join D23 today!

MEMBERSHIP RENEWAL

I’m in the United States, how do I enable auto-renew on my Gold or Gold Family Membership?
I’m outside of the United States, how do I renew my Gold or Gold Family membership?
How do I update my billing and shipping information?
Will I have the same membership number if I change my membership level upon renewal?
What is the cancellation policy?

I’m in the United States, how do I enable auto-renew on my Gold or Gold Family Membership?
Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: On the D23 Member Account Page, click “Modify/Cancel.”
Step 4: Click the “Enable Auto-Renew on Your Gold/Gold Family Membership” link.
Step 5: On the pop-up window, click “Enable Auto-Renew.”
You are now all set for automatic renewal of your membership with recurring payments.

I’m outside of the United States, how do I renew my Gold or Gold Family membership?
If you are a member living outside of the United States, your D23 Gold or Gold Family Membership will need to be manually renewed each year, starting in the last 30 days of your membership year by following these simple steps:
Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: Click the “Renew Now” button on the Account Information page or click “Renew” from the left menu.
Step 4: Click “Renew Today” to go to the checkout page. Confirm your details and select “Complete Order” to checkout.

Your membership has been renewed for another year. Note: this 1-Year Plan will need to be manually renewed every year to continue membership privileges, starting any time in the last 30 days of your membership.

How do I update my billing and shipping information?
For D23 Gold and Gold Family members in the United States, D23 will automatically charge the annual membership fee to the payment method provided until you cancel. Ensure the payment method is the one you would like to use for your Membership renewal by following the steps below:

Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: Select Account Information from the left menu.
Step 4: Verify that the payment method in the Payment Information section is the one you would like to use for your membership renewal. If no payment method is attached to your membership, please add a credit card.
Step 5: Verify that the shipping address is where you would like your D23 Gold or Gold Family Membership offerings delivered. If no delivery address is attached to your membership, please add a new U.S. address.

Will I have the same membership number if I change my membership level upon renewal?
Yes, your membership number will remain the same upon changing your membership level or downgrading to a D23 General Membership.

What is the cancellation policy?
D23 Memberships are non-refundable and non-transferable, and there are no credits or refunds for mid-year cancellations. However, you can cancel the renewal of your Membership following the steps below.
Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: Select Modify/Cancel from the left menu.
Step 4: Select the Cancel Your Gold/Gold Family Membership link then follow the prompts to confirm.

MEMBERSHIP UPGRADE

How do I upgrade from General to a Gold or Gold Family Membership?
Can I upgrade from Gold to Gold Family mid-year?
What payment methods can I use?

How do I upgrade from General to a Gold or Gold Family D23 Membership?
Upgrading your Membership just takes a few simple steps!

Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: Select Upgrade from the left menu.
Step 4: Select the Upgrade Today button for either a Gold or Gold Family membership to upgrade. Follow the prompts to confirm. Congratulations! You have upgraded your D23 Membership.

Have a question? We’re happy to help! Please call (855) D23-5973 or email GuestRelations@D23.com to reach our Guest Services team.

Can I upgrade from Gold to Gold Family mid-year?
Yes, you may upgrade at anytime.
Step 1: Sign in to your Disney Account on D23.com.
Step 2: Select View Account from the My Account dropdown to access your Membership information.
Step 3: Select Modify/Cancel from the left menu.
Step 4: Select the Upgrade Today button to upgrade. Follow the prompts to confirm. Congratulations! You have upgraded your D23 Membership.
Notes: Upgrading your Membership mid-cycle does not extend your existing renewal date, you will receive a new Membership card in the mail.

What payment methods can I use?
Major credit cards are required for purchasing a Gold or Gold Family Membership. We accept Visa, MasterCard, American Express and Discover. We cannot accept gift cards, Disney Rewards® Redemption Cards, PayPal, Visa Checkout, Apple Pay™ or any other form of payment.

MEMBERSHIP SHIPPING

I live outside of the United States, how much will shipping cost?
I live outside of the United States, can I purchase a membership with a shipping address in the United States?
Are there any countries or territories you don’t ship to?
Who pays for Duties and Taxes?
Are there any other shipping exceptions and restrictions?

I live outside of the United States, how much will shipping cost?
The cost to ship internationally varies and depends on the size and destination of the shipment. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information about international shipping, contact Guest Services by selecting a contact option at the bottom of this article.

I live outside of the United States, can I purchase a membership with a shipping address in the United States?
We are unable to allow guests with billing addresses outside of the United States to ship to an address in the United States.

Are there any countries or territories you don’t ship to?
We are unable to ship to a PO Box location for any U.S. Territory or international address. Express Delivery is not available. Please be advised that we are unable to ship to the following countries or geographical areas: Afghanistan, Albania, Andorra, Antarctica, Argentina, Armenia, Ascension Island (UK), Azerbaijan, Belarus, Bosnia , Bouvet Island (Norway), British Indies Chagos, Bulgaria, Caroline Islands, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo (Democratic Republic of), Croatia, Cuba, Czech Republic, Estonia, Falkland Islands, French Southern Territories, Gambia, Georgia, Ghana, Greece, Guinea-Bissau, Heard & McDonald Islands (Australia), Herzegovina, Hungary, Kazakhstan, Moldova, Kyrgyzstan, India, Indonesia, Iran, Iraq, Jan Meyen Island (Norway), Johnston Island (US), Lao Peoples Democratic Republic (previously Laos), Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Malaysia, Marshall Islands, Mayotte, Midway Islands (US), Myanmar, Nauru, Nigeria, Niue, North Korea, Pakistan, Pitcairn Island (UK), Romania, Russia, Rwanda, Saint Helena (UK), Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Serbia & Montenegro, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Sudan, Syria, Svalbard and Jan Mayen, Taiwan, Tajikistan, Thailand, Togo, Tokelau (New Zealand), Tristan Da Cunna (UK), Turkey, Turkmenistan, Ukraine, Uzbekistan, Vietnam, Wake Island (US), Western Sahara, Yugoslavia

Who pays for Duties and Taxes?
Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office.

Are there any other shipping exceptions and restrictions?
Delivery to remote or rural areas may take longer than specified. Items ordered together may ship separately. Express Delivery is not available. There is no delivery on holidays. D23 can provide tracking information to initial point of delivery only. Please contact your local USPS or PO Box location or Military mail station for additional tracking information.

D23 EVENTS

Where are D23 events held?
Is there a cost to attend D23 events?
Does my membership entitle me to admission to events?
How do I purchase tickets for an event/when will tickets be available?
How many tickets are available for D23 events?
Can I show up at the event and see if someone doesn’t check in?
If I buy a ticket to an event that occurs after my membership expires, can I still attend?
If I am an annual passholder, can I get a discount on D23 Events that include theme park admission?
I just purchased a new D23 Gold or Gold Family Membership. When can I purchase event tickets?
How do I receive my tickets?
What if I do not receive my tickets prior to the event?
How long do I have to complete the ticket checkout process?
What if I encounter technical difficulties while purchasing event tickets or D23 Membership?
What do I need to bring to the event?
Whom do I contact if I need assistance with my event ticket request (e.g. special dietary needs)?
Are sign language interpreting services available at D23 Member events?

Where are D23 events held?
Disney fans are everywhere, and so are D23 events! Over the past few years, we have held events in in Boston, Chicago, New York City, Newark, Miami, Philadelphia, Phoenix, San Diego, San Francisco, Seattle, and Washington D.C. Because of the rich Disney history in Florida and California, many events are held in these states as well.

Is there a cost to attend D23 events?
D23 offers a mix of free and paid events for D23 Members. The prices for D23 Member events vary by event production costs and exclusive offerings.

Does my membership entitle me to admission to events?
D23 Membership includes the opportunity to attend special D23 Member events. Because some events have very limited capacities, we cannot guarantee that being a D23 Member will mean you get into each D23 Member event.

How do I purchase tickets for an event/when will tickets be available?
When ticketing information is available it will be listed on the Upcoming Events page. To purchase tickets, visit the event page at the date and time listed, and you be directed on how to purchase or reserve tickets.

How many tickets are available for D23 events?
In order to assure the best possible experience for our D23 Members, space varies by event.

Can I show up at the event and see if someone doesn’t check in?
Please do not come to an event unless you are confirmed to attend. We will not have a waitlist at the door for any events. Additionally, please do not bring more guests than noted in your confirmation, as we cannot accommodate unconfirmed guests.

If I buy a ticket to an event that occurs after my membership expires, can I still attend?
All D23 Member-exclusive events are only open to D23 Members in good standing. You must bring your current D23 Membership card and valid photo ID in order to attend a D23 event.

If I am an annual passholder, can I get a discount on D23 Events that include theme park admission?
Unfortunately, we are unable to offer a different price for events where park admission is included.

I just purchased a new D23 Gold or Gold Family Membership. When can I purchase event tickets?
New D23 Memberships typically take two to three (2–3) business days to update in the ticketing system. Please make sure you have purchased your D23 Membership at least four business days prior to the event ticket on-sale date to ensure a smooth checkout.

How do I receive my tickets?
All D23 guests will have the option to select “PRINT AT HOME” or “MOBILE” while completing the ticket checkout process. Guests will receive a confirmation email once checkout has been completed. If a guest selects “PRINT AT HOME,” the confirmation email will include a link to print the tickets. If a guest selects “MOBILE,” they will immediately receive a text message with a link to load tickets. Event ticket links will be accessible through the event day and may be redownloaded or reprinted. However, each ticket may only be scanned once at the event check-in.
PLEASE NOTE: Standard text message rates may apply to those who select “MOBILE.”

What if I do not receive my tickets prior to the event?
Check spam and junk folders to ensure the tickets have been successfully delivered. Emailed tickets will be sent from DisneyD23@events2email.com. Please make sure your mobile device can receive incoming text messages and data. If you still haven’t received the tickets within 48 hours of the event, please contact Guest Services at GuestRelations@D23.com.

How long do I have to complete the ticket checkout process?
All D23 Members will have eight (8) minutes to fully complete the event ticket checkout process. If tickets in your cart have not been paid for at the end of the allotted checkout window, they will be released and available to the next guest in line. Please have D23 Membership and payment information ready at the time of purchase.

What if I encounter technical difficulties while purchasing event tickets or D23 Membership?
D23 and TWDC are not liable for technical, hardware, software, internet speed, telephone or other transmission failures of any kind; lost or unavailable network connections or incomplete, garbled or delayed computer transmissions whether caused by D23, users or by any equipment utilized in purchase or by human error which may occur in the processing of submissions and/or which may limit a participant’s ability to purchase.

What do I need to bring to the event?
All guests must provide ticket when checking in for a D23 event. The D23 Member must also bring D23 Gold Member Card and valid photo identification.

Whom do I contact if I need assistance with my event ticket request (e.g. special dietary needs)?
If you have special dietary needs, and are attending an event that includes a full meal, please contact GuestRelations@D23.com and provide as much information as possible. We will do our best to make sure options are available to accommodate your request.

Are sign language interpreting services available at D23 Member events?
Yes. If you wish to request for sign language interpreting services for an event, please submit your request to GuestRelations@D23.com at least two weeks prior to the event date.

D23 MERCHANDISE

Can I buy additional copies of the Disney twenty-three quarterly publication?

Can I buy additional copies of the Disney twenty-three quarterly publication?
Disney twenty-three is available exclusively to D23 Gold and Gold Family Members. Additional copies of the publication cannot be purchased at this time.

D23 Expo

What is D23 Expo?

What is D23 Expo?
D23 Expo is the ultimate Disney fan experience. D23 Expo 2019 will be held August 23-25, 2019. The inaugural D23 Expo took place at the Anaheim Convention Center in Anaheim, California in 2009, and was followed by equally popular events in August 2011, August 2013, August 2015, and July 2017. The event features incredible speakers, celebrity appearances, breathtaking exhibitions, sneak peeks, film screenings, one-of-a-kind merchandise, and much more. For more information on D23 Expo, please click here.