Illustration of two user icons flanking a badge with the Disney logo, set against a dark blue background with twinkling stars and sparkles. Text below the illustration reads "Badge Management."

PLEASE NOTE: The following process is for Anaheim Convention Center badges only and does not apply to tickets to the evening shows at the Honda Center.

D23: The Ultimate Disney Fan Event presented by Visa is just a few months away, and we’re excited to let you know that you are now able to transfer your Anaheim Convention Center event badges to the other guests in your party who will be attending with you! Your badge will be your “passport” to all the magic at the Anaheim Convention Center during D23: The Ultimate Disney Fan Event!

Transfer your badges by July 10, 2024, 8:59 p.m. PT.

Manage your badges at https://tickets.d23.com/my-tickets/login using the same D23 Member login used at purchase.

Badge Transfer Steps – Purchaser

1. Visit https://tickets.d23.com/my-tickets/login and click the “Manage D23 2024 Badge Profile” button.

2. Select the “Transfer Items” button.

There are two laptops. The laptop on the left labeled with a “1” shows a screenshot with an arrow pointing to a red button that reads “Manage D23 2024 Badge Profile.” Another laptop to the right, labeled with a “2,” shows a screenshot of tickets.d23.com with a red arrow pointing to a button that reads “Transfer Items.”

3. In the pop-up menu that appears, enter the email address of your recipient, select the badge(s) you wish to transfer, accept the acknowledgement, and click “Transfer.” Your badge recipient email must be associated with a D23 Member account to claim the badge transferred to them. If your guest is not a D23 Member, they can join for free here. Guests under 18 will not be able to receive badge transfers. 

A laptop labeled “3” shows a box called “Transfer items to another profile.” Inside is a text box lab labeled “Email Address of Recipient”; inside the email address is minnie.mouse@email.com. Underneath is another text box labeled “Items to Transfer.” The header of the box says “Tickets,” and inside, the option chosen is “D23 Fan Pass 3-Day Badge, 1-Day & 3-Day Anaheim Convention Center Experiences & Shopping.” At the bottom, there is a checkbox that says “I understand that I will not hold ownership of these items once they are accepted. An arrow points to a red button that reads “Transfer.”

4. Once you complete your transfer, your recipient will receive an email to login and accept their ticket. Select “Another Transfer” if you want to transfer badges to a different recipient. If you select “Back to Profile,” you can monitor the status of the tickets you’ve transferred. You can also cancel a transfer made in error before the recipient accepts.

A laptop labeled “4” shows a box labeled “Transfer items to another profile”; inside, above a dropdown menu, it says “Transfer created—the following items are pending acceptance by minnie.mouse@email.com. Tickets, 1-Day & 3-Day Anaheim Convention Center Experiences & Shopping, D23 Fan Pass 3-Day Badge.” An arrow points to a red button that says “Another Transfer.”

PLEASE NOTE: There may be up to a 15-minute delay for the tickets to be transferred to your guest before they can login and accept the transfer.

Badge Transfer Steps – Recipient

1. You will receive an email when a badge has been transferred to you. Click on the “View Transfer” link in the email to view your transfer, or visit https://tickets.d23.com/my-tickets/login and click the “Go to your D23 2024 Badge profile” link in the green banner.

A laptop labeled “1” shows a screenshot of tickets.d23.com/my-tickets/login, with a blue arrow pointing to a white link against a green banner at the top of the page that says “Go to your D23 2024 Badge profile.” The rest of the page shows an empty user profile.

2. Select “Accept.”

3. Click the “Agree to the Terms of Service here” link.

There are two laptops. The laptop on the left labeled with a “2” shows a screenshot of a pop-up modal that says “Review and accept transfer, Accept these items? mickey.mouse@email.com would like to transfer the following items to you; Tickets—1-Day & 3-Day Anaheim Convention Center Experiences & Shopping,” with an arrow pointing to a red button that reads “Accept.” Another laptop labeled with a “3” shows the same screenshot, but now with a message against a bright red background that says “To Accept these tickets you must agree to the Terms of Service here,” with a blue arrow pointing to “Agree to the Terms of Service here.”

4. Complete the acceptance form using the same email address that your badges were transferred to and that is associated with your D23 Member Account.

A laptop labeled “4” shows a screenshot of a D23: The Ultimate Disney Fan Event opt-in form. There is a section on the top with text fields that says, “Contact Information, First Name, Last Name, Email, Confirm Your Email.” There is a section on the bottom with checkboxes that says “Questions, ToS, In accepting this ticket transfer, I agree to the Terms of Service and Event Terms, I have read and agree to the above; Opt-In, Yes! I would like to receive updates, special offers, and other information from D23 and The Walt Disney Family of companies; Opt-In, Yes! I would like to receive updates, special offers, and other information from third-party partners (known as ‘Friends of Disney’ participating in D23: The Ultimate Disney Fan Event: I understand that my information will not be shared unless I scan by activated adult badge in a participating “Friends of Disney” booth. A full list of participating ‘Friends of Disney’ can be found here.”

5. Once the acceptance form is completed, click on the “MyTickets” link on the confirmation page or return to https://tickets.d23.com/my-tickets/login to complete the acceptance of your badge.

A laptop labeled “5” shows a screenshot of the completion screen after the form is submitted. It reads, “Check your email to finalize your transfer or go to “MyTickets” and accept your transfer now!

6. Click the “Go to your D23 2024 profile” link in the green banner to complete the acceptance process.

A laptop labeled “6” shows a screenshot of tickets.d23.com/my-tickets/login, with a blue arrow pointing to a white link against a green banner at the top of the page that says “Go to your D23 2024 Badge profile.” The rest of the page shows a ticket in the user’s profile.

7. Click on the “Review to Accept,” or “View > Review” links.

8. Select “Accept.”

There are two laptops. The laptop on the left labeled with a “7” reads “My Profile for D23 2024 Badge.” A blue arrow at the top points to a green banner that reads “mickey.mouse@email.com would like to transfer 1 D23 2024 Badge item to you. Review to Accept.” The rest of the screenshot shows an item in “My Transfers” and reads, “1 ticket from mickey.mouse@email.com is available to accept.” The laptop on the right labeled with an “8” reads “Review and accept transfer, Accept these items? mickey.mouse@email.com would like to transfer the following items to you; Tickets, 1-Day & 3-Day Anaheim Convention Center Experiences and Shopping, D23 Fan Pass 3-Day Badge.” There is a blue air pointing to a red button that reads “Accept.”

9. Once accepted, you should see the ticket under your profile and confirmation that you’ve accepted a ticket.

A laptop labeled with a “9” reads “My Profile for D23 2024 Badge.” A blue arrow points to a section of the page that reads “1-Day & 3-Day Anaheim Convention Center Experiences & Shopping Fri. Aug 9, 2024, at 12:00 pm - Sun. Aug 11, 2024, at 11:00 pm PDT; Tickets, D23 Fan Pass 3-Day Badge.” The rest of the screenshot shows an item in “My Transfers” and reads, “You accepted 1 ticket from mickey.mouse@email.com; View,”

Updating Mailing Address Steps – Purchaser Only

Update your mailing address by June 24, 2024, 8:59 p.m. PT.

1. Visit https://tickets.d23.com/my-tickets/login and select the event you wish to update your mailing address for, and that will show your current shipping address.

A laptop labeled with “1” shows a screenshot of a ticketholder’s profile. There is a blue arrow that points to a section that says “Ordered on Wed. Jun 5, 2024, at 6:00 pm, 1-Day & 3-Day Anaheim Convention Center Experiences & Shopping.”

2. Select “Change Address” to update.

A laptop labeled “2” shows a screenshot with a ticket management profile. At the bottom there is a shipping address section and a blue arrow pointing to a red button that says “Change Address.”

RETURN TO D23: THE ULTIMATE DISNEY FAN EVENT