Things to Know

Alcoholic Beverage Policy
Alcoholic beverages are not sold and are not allowed at the D23 Expo.

Automatic Tellers (ATMs)
Automatic Teller Machines (ATMs) will be available in several locations at the Anaheim Convention Center.

Autograph Signing Policy
We ask that you bring no personal items to be signed. Artists will only sign event merchandise purchased on the day of the event. A valid D23 Expo receipt may be required as proof of purchase.

Charter Member Lounge
Those D23 Members who joined The Official Disney Fan Club in its first year will have special access to the exclusive D23 Charter Member Lounge. Here, they can break away from the Expo, relax, and mingle with other Charter Members and enjoy special surprises from the Walt Disney Archives. It’s just one of the perks of being an original Member of the club! To enter, guests will be required to show a current D23 Membership card with “Charter Member” listed on it. Only D23 Charter Members will be admitted to the Charter Member Lounge.

Checks, Traveler’s Checks, and Money Orders
Traveler’s checks will be accepted at D23 Expo retail locations and box office, but checks and money orders are not accepted.

Children’s Tickets
Tickets for children ages 3-12 are available for purchase.

Costume Information
All event attendees—including adults—may attend the D23 Expo dressed as their favorite Disney and Marvel Characters. Attendees in costume must adhere to the following guidelines:

  1. Costumes should be family-friendly and may not be obstructive, offensive, or violent.
  2. Guests may wear masks. However, masks must not obstruct vision and eyes must be visible at all times.
  3. Guests who dress like Disney Characters may not pretend or imply that they are an official Disney Character. Creating lines or collecting money for pictures and/or signed autographs is not permitted.
  4. Costumes should not drag on the ground.
  5. Costumes should not contain sharp objects, pointed objects, or materials that may accidentally strike another guest.
  6. Costumes should not contain any weapons that resemble or could easily be mistaken for an actual weapon.

Guests who do not adhere to these guidelines may be refused entry into the event unless his or her costume can be modified to meet the above standards. The appropriateness of the guest costume will be determined by Disney in its sole discretion.

Credit Cards
The D23 Expo accepts MasterCard, Visa, and American Express credit cards at various retail and box office locations. However, acceptable forms of payment may vary at our Collectors Forum vendors.

Currency Exchange
D23 Expo does not offer a currency exchange.

Discounts
No discounts for tickets/admission exist, except for D23 Members.

D23 Members
D23 Members should bring their D23 Membership card with them, as well as a valid photo ID for access to early admission to the Expo, to purchase special D23 Member-exclusive merchandise and for other D23 benefits.

D23 Member Tickets
If you are a D23 Member purchasing the special discounted D23 Member tickets, you and your entire party will be afforded early entry to D23 Expo as a group. Please note that only guests with the D23 Member tickets will have this privilege.

Dress Code
In keeping with our family-friendly atmosphere, and for health and safety reasons, D23 Expo enforces a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar, or offensive language or graphics is not permitted at any time. Admission to D23 Expo may be denied if clothing is deemed by D23 Expo management to be inappropriate. Comfortable clothing and footwear are recommended.

Entrance Locations
Upon arrival, there will be signs clearly visible to direct you to the entrances of the D23 Expo areas you wish to visit first:

  • Show Floor – D23 Members
  • Show Floor – General Admission
  • D23 Arena – All Attendees

The D23 Arena entrance will open as early as 8:00 a.m. to all attendees for the Friday and Saturday morning sessions. Since recording devices will not be allowed at select D23 Arena presentations, a camera check location will be available. Please check back here or our mobile app (available in July through the iTunes and Google Play Stores) for the most up-to-date information.

First Aid
First aid locations are available during show hours in the main lobby between Hall A and Hall B and in the Arena lobby.

Food and Beverage
No outside food, beverages, or coolers are allowed at D23 Expo. However, exceptions will be made for attendees with special dietary needs, including food allergies and baby food/formula.

Group Discounts
No group other than D23 Members will receive a discount on D23 Expo admissions.

Guests with Disabilities
The Anaheim Convention Center provides accommodations that are structural in nature. D23 Expo  will take every measure to ensure that individuals with disabilities will be able to participate and experience all areas of the D23 Expo. There will be a sign-language interpreter and access to assisted listening devices for select D23 Arena sessions.

Hours
D23 Member Show Floor Hours                9:00 a.m. – 7:00 p.m.
General Admission Show Floor Hours     10:00 a.m. – 7:00 p.m.

No queues/line formations will be allowed prior to 5:00 a.m. Treasures of the Walt Disney Archives will be open from 10:00 a.m. – 7:00 p.m. daily, however the queue to this pavilion will be closed at 5 p.m. on Sunday. The D23 Arena entrance will open as early as 8:00 a.m. to all attendees for the Friday and Saturday morning sessions.

Lockers
There are no lockers available at the D23 Expo. Please keep all your personal belongings with you. The D23 Expo is not responsible for any personal items that are lost or stolen.

Lost Children
Please arrange in advance a meeting place and time in the event those in your party become separated. We are unable to page for separated party members. We suggest that you write your cell phone number on your child’s event credential in case your child becomes separated from you.

Lost-and-Found
Please find a D23 Expo or Anaheim Convention Center staff member who will direct you to the lost-and-found, where representatives will be happy to help you locate your lost items. D23 Expo is not responsible for any lost, stolen, or broken items. For information regarding a lost item, you may also call the Anaheim Convention Center’s lost-and-found office at (714) 765-8950 between the hours of 8 a.m. and 5 p.m. Monday through Friday.

Military Discounts
There are no military discounts at D23 Expo.

Parking
Public parking is available at the Anaheim Convention Center. The cost is $12 per entry and $24 per entry for oversized vehicles 24′ and longer. The Convention Center accepts Visa, MasterCard, and cash for parking. Please allow ample time for parking. Your parking ticket is valid for one-time entry only, so in-and-out privileges are not allowed.

Pets
Pets are not permitted at D23 Expo, with the exception of guide, signal, or service animals (as defined by state and local laws).

Photography/Video Policy
No pictures or video are permitted in the Treasures of the Walt Disney Archives exhibit, other select venues and screenings, and as posted.

Transportation to Expo from Disneyland Resort Hotels
For guests staying at the Disneyland Resort Hotels, shuttle service will be available during show hours to take you to Anaheim Convention Center. Check back for specific shuttle operating hours.

Ticketing
Everyone will be issued an event credential that should be shown at all times and is required to enter, leave, and return to the event. If you purchase your D23 Expo ticket prior the Expo, your credential will be mailed to you. You do not need to register onsite for the event. Simply present your ticket(s) at the main entrance and pick up a complimentary badge holder in the lobby so you can easily have your ticket(s) visible throughout the Expo. The barcode on your ticket contains your name and email address so you may choose to present this at participating booths to receive additional information about what they have to offer.

Smoking Policy
The Anaheim Convention Center is a non-smoking facility. Smoking is only allowed on the balconies, terraces, and other designated exterior areas of the facility.

StagePass Tickets
You may choose to retrieve a limited number of StagePass tickets, at no additional charge, to guarantee seating at select sessions in Stage 23 and Stage 28. Visit our ticket distribution area, located in between Halls A and B on the show floor, during normal operating show floor hours. Choose which show you wish to attend. Present your D23 Expo ticket to receive a StagePass ticket for your selected show. You are limited to one StagePass ticket for one session taking place during 11:00 a.m. – 3:00 p.m. You are welcome to return to the distribution line after 12:30 p.m. to receive one StagePass for a later session. Arrive at Stage 23 or Stage 28 by 15 minutes prior to the start of the session, with your StagePass ticket, to guarantee your seat.  If you do not arrive by this time, standby guests will fill your seat. StagePass tickets are not available for D23 Arena sessions, and for presentations scheduled prior to 11:00 a.m. in Stage 23 and Stage 28. Stage 23 and Stage 28 are general admission seating only, filled on a first-come, first-served basis. StagePass tickets are not assigned to a specific seat.

Strollers and Wheelchairs
We do not rent strollers or wheelchairs. If you are bringing a stroller and would like to attend a seminar or presentation, there will be designated areas for parking your stroller. Please do not leave any valuables with your stroller, as the D23 Expo is not responsible for any personal items that are lost, stolen, or broken.